Humanitix help

I can't find my ticket/invoice

Once you’ve purchased your tickets, you will receive them in an order confirmation email with the tax invoice attached. If you didn’t receive your tickets after your purchase or flat out just can't f…

When will my event be paid out?

Humanitix will transfer the ticket proceeds to your nominated bank account within 5 business days post your event’s completion. For events with recurring dates, each date (occurrence) will be paid ou…

Where do I set up the not-for-profit rate?

For charities and not-for-profits (NFPs) that are not our partner charities, we offer our platform at a significantly reduced rate of 50c + 2.5% for Australia or 30c + 3% for New Zealand (i nclusive…