Guide for organisers of post-iso events

As restrictions slowly lift for physical gatherings, things are looking hopeful for the future of events. If you're hosting an in-person event, we've put together this guide so that you can ensure a safe experience for all.

Follow government directions

Rules and restrictions are constantly changing as the situation develops, and differ for each State. Keep updated with the most recent advice and directions of government agencies. Double and triple check that your event adheres to the guidelines - it's very possible that advice may have changed from when you started planning your event to your actual event date!

Keep up-to-date with the official advice from the Australian government

Size matters

There are different restrictions on the capacity of events, depending on whether it's indoor or outdoor, held at a certain venue and the type of event. Read up on what's applicable to your event and make sure your 'Total Event Capacity' is correct. If you have a lot of different tickets for each Ticket Group, you can use our Grouped Capacity tool to restrict the numbers more granularly.

If possible, we recommmend reducing the size of your event. For example, you could host breakout sessions in smaller groups instead of a main conference stage, or more intimate sittings more often, as opposed to a large one-off event.

Send me a sign

Using signage is a good way to enforce social distancing requirements. Consider signs for the following:

  • Entry - spots to stand in line to enter, maximum capacity of event, physical distancing requirements, sanitising and washing stations & warnings to keep away if feeling ill.
  • Seating - indicate where people can sit and section off closed areas. Let us know if you'd like to build a seating map!
  • Info - you can download a range of posters here.

What's your name, what's your number

Some events and venues require data collection of patrons' details for contact tracing. Collect data from your attendees at the time of their ticket purchase to save time at the event.

Customise your checkout questions and use our free companion scanning app to check in attendees so you know exactly who is onsite at any given time.

Be flexible

Allow attendees to participate via livestream or release recordings after the event. Our Virtual Event Hub is a good way to organise online events and additional resources.

Don’t penalise guests who feel ill. Consider offering full refunds to guests who cannot attend your event because of illness, so that they’re encouraged to stay home. Your other guests will appreciate this also.

Communication is key

Remind the public and event staff not to attend if they are feeling unwell or have been overseas (excluding airport transit and the Pacific Islands) in the past 14 days. Brief your event staff on how to practice good hygiene, and ensure this is communicated and made easy for attendees also.

Schedule reminder emails with important info in the lead-up to your event.

You're not on the hook if plans change

If things change and you have to postpone or cancel your event, we've got your back. If you're offering full refunds, Humanitix will fully refund the booking fee so you and your patrons aren't bearing the cost. Read this guide on postponing or cancelling your event.

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