I am running an event
Need help now?
Getting started with Humanitix
Creating a recurring schedule for your event
Updating Your Bank Account
Quick start guide
Guide for organisers of post-iso events
Socially distanced seating maps
COVID-19 - What are my options (as an event organiser)?
Running an event across multiple dates?
Music Festivals & Events
Quick start guide for School Organisers
Conferences & Expos
Galas & Awards
Frequently Asked Questions
Setting up notifications for ticket sales
How do I unpublish an event?
Something doesn't work? Try these tips!
When will my event be paid out?
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Collecting data and additional information from your attendees
Creating and Using Templates
Privacy - Public vs Private Event
Ticket Resale & Risk-Free Name Changes
Managing VIPs coming to your event
How can I change the number of tickets people can buy?
Custom ticket date, time and location
Manage Session Capacities
Customising your event/ticket design
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Setting up "Paid by invoice" as an alternative payment option
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Introducing: Promotional Hub
Manage your online event content using Virtual Event Hub
How can I showcase all of my events?
Hidden Tickets & Access Codes
Using the Affiliate Tracking Link
Manage Orders & Attendees
Can I delete my orders?
I need to Refund / Cancel / Postpone my event
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
How to send calendar invites with your webinar links?
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
Checking In My Attendees
Removing someone from the attendee/guest list
Apps & Integrations
Setting up more integrations?
How to sell tickets on your own website?
Using the Humanitix App
Setting Up Facebook Integration
Analysing Your Events' Traffic and MORE...
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
Navigating permissions and giving access to your team
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
Where is my ticket/invoice?
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Table of Contents
Updated by Jeremy Tang
Whether your event is an intimate wedding reception or a multi-day concert, you will love using our brand new Seating Maps - our team has been working really hard on this to ensure it is as effortless as possible to create and manage your seating arrangements.
Are you using Safari? Please read this...
3 simple steps to get your event seating-map ready:
1. Create your layout
Seating Mapsfrom the left menu bar.
You can either create a map from scratch or use one of the maps you've created before as a template. Then you'll be taken to the seating maps' builder.
A few important tools you will find useful:
- Rename your seating map with the renaming tool - this helps you identify each seating map especially if you have quite a few venues to manage;
- All maps are built from these 3 elements, simply click and choose to add to the map:
- Additional tools to give you more control:
- Undo/redo and zoom in/out;
- Pan tool - use this when you want to move things around and change setting to an element;
- Multi-select tool - use this when you want to select seats within an element;
- Always remember to click
Savewhen you're done with your changes.
2. Map your tickets to seats
Once you have built your seating map, all you need to do is to link the seats you've built to the tickets in your event.
Follow the steps below to allocate your seats to the right ticket types:
- Navigate to the
- Make sure you have selected the
Multi-select toolor press and hold the
Shiftkey on your keyboard;
- Select the seats in the map;
- Select the ticket types from the left panel to allocate;
Savewhen you're done.
3. Choose how seats are assigned
You can either choose for your ticket buyers to assign their own seats or for you to assign seats to them yourself:
- Go to the
Seating Mapspage of your event:
- Toggle on and off "Attendees can pick their own seats":
- When this is "OFF", it will not change the checkout process and you will need to assign the seats yourself.
How do I assign seats?
Assigned Seatstab and from the left panel, make sure you have selected the right date (if you have multiple recurring dates) and click the
Unassignedtab. Then simply work through the list and pick a seat for attendee without a seat.
- When this is "ON", it will add an additional step in the checkout process so your ticket buyers will have to select seats before they pay for their ticket purchase:
Still feeling a bit lost?
Check out our complete guide which has more detailed step-by-step instructions: