Updates Log

Check back here every now and then to keep up-to-date on all the spicy features 🌶️


August 31 - September 4

This week we focused on the gooey-feel good stuff 🥰 offering new experiences to share and promote your event and importantly the great impact it's generating + some touch ups on our tickets and reporting - hopefully that also makes you feel good 😜


  • Introducing the Promotional Hub! An easy way to share and promote your event and your partnership with Humanitix ;)
  • Track your social impact with an updated event Overview page which helps you see just what an amazing job your event is doing - every ticket counts!
  • Consolidated the Digital ticket and Downloaded/PDF ticket into one ticket design - we previously had two!
  • Make life a little easier for your finance dept by adding your GL code on the event payout invoice so they know where to allocate funds as they come out. Find this under the "Payments/Fees" > "Settings" page of your event.


August 24 - August 28, 2020

We have been focused on tidying-up the platform for FREE events, improving reporting and readying for our upcoming Mailchimp e-commerce integration.


  • No longer sending invoices on confirmation email for FREE orders
  • Updated "Orders" report to include answers to organiser marketing opt-in question.
  • Updated "Attendees" report to show answers to the address question in separate columns
  • Bug fixes:
    • Some users reported errors loading Attendees report
    • Seating map locations not appearing on Global reports
August 17 - August 21, 2020

Previoulsy, organisers could either choose to pass-on fees or absorb fees but there was little contorl beyond that. This update gives organisers ultimate control on how they would like to structure their fees.

  • Ability to split fees between organiser and attendee

August 3 - August 7, 2020

This week has seen some major improvments to how Event Series are managed. We have also released the ability for attendees to cancel/refund (if switched-on) which will save heaps of time for both organisers and their attendees.


  • Ability to limit the number of tickets per order
  • Added a “delete tour page” option when there was none before
  • Added a "recurring event" toggle in the event location field
  • Can now allow ticket buyers to refund their own tickets via their Edit Order link / Contact Organiser request form
  • New  “per order / per ticket” additional questions toggle

JULY 2020

July 27 - July 31, 2020

We have spent time giving organisers more clarity in our reporting and provided additional flexibility for multi-currency organisers amongst other things.


  • Updated Attendee reports for consistency when drawing these event-level and global-level
  • Default gateways can now be set per currency 
  • Updated “Order Messages” design and preview
  • Bug fixes:
    • Assigned tickets / App scanner

July 20 - July 24, 2020

Based on user feedback, we have put key info in more intuitive places. Also, our new Invoice Gateway Link allows organisers to switch on the invoicing gateway for a specific customer - saving lots of admin!


  • Moved Event URL to the Basic Information page
  • Allow attendees to pay-by-invoice via a unique access link
  • Can now preview final ticket prices on Ticket Types page

July 13 - July 17, 2020

Email Campaigns are such an integral part of running events - especially for online events! So we have made communicating with attendees easier than ever by improving both our platform tools and suite of integrations.


  • Various updates to emails
  • Updated Zapier attendee trigger
  • Soft launch of Mailchimp integration
  • Various bug fixes

JUNE 2020

June 8 - June 12, 2020

  • New Flexible-Pricing ticket option

MAY 2020

May 25 - May 29, 2020

  • Updates to Virtual Event Hub so content can be restricted by event date

May 11 - May 15, 2020

  • Added the Virtual Event hub 
  • Various bug fixes
    • Add to Calendar
    • Miscellaneous

APRIL 2020

April 13 - April 17, 2020

  • Added ability for organisers to provide Credit Vouchers 
  • Redesign of Confirmation Page
  • Various bug and styling fixes

MARCH 2020

March 16 - March 20, 2020

  • Facebook events can now be posted to multiple pages
  • Various bug fixes and improvements


February 24 - February 28, 2020

  • Updated Humanitix domain 


January 27 - January 31, 2020

  • Search improvements for multi-date events
  • Enabled reminders for customers using the Assign Tickets tool
  • Various bug fixes and UX updates
  • Updated LiveChat support 

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