Updates Log

Check back here each week to keep up-to-date on all the spicy features 🌶️


October 19 - October 23

They've changed the menu! 🥡 Returning to your favourite watering-hole? You'll notice we've made some slight adjustments to our delicious menu (bars)😋


  • I'd like to report a... - Check out the top menu bar. We've consolidated the "Sales" and "Reports" tabs into one easy option. Quickly find the most used reports or click on "All Reports" for the full degustation.

  • Avoid getting lost with a Seating Map 🗺️- We've added our Seating Map tool to all accounts by default now - previously we had to enable this manually. With our major updates, and some very helpful guides, we're confident you'll put together a delicious venue map for your attendees.
    Feast your eyes on the left-hand-side menu bar to see the Seating Map option
    Check out our Quick guide HERE
    Need more help? We have a comprehensive guide HERE

  • What's the time? - We've overhauled the Time Zone picker under the Dates menu on the Basic Information page. Choose from, or search, any timezone around the world. Humanitix is going global 🌎

September 28 - October 2

🚨 Alert! Alert! 🚨 New unique features are setting alarms off ⚠️


  • Stay Alert(ed) - We've updated the way you manage event alerts to easily control who receives notifications for attendee enquiries, payout emails, and new orders.🕵️ If you've noticed this missing from the Basic Information page, head to "Advanced" > "Alerts" on the event page. If you've never heard of this, well then you're in for a treat🍬
  • Tip me over - Last week we introduced the ability for you to split the fee between you and the attendee. Now you can give them the option to decide for themselves! Our new Tip Fees feature gives attendees the choice to cover the booking fee so your event or fundraiser gets more in the pocket 💁‍♀️💸
  • Get ahead of the Curve ↩️ - We continue the exciting journey of Seating Maps 2.0 with the new ability to skew and curve rows of seats - it's much cooler than it sounds - and is bound to make your next venue map look top-notch - all at no extra cost!
  • A much better outlook, literally 📧 - Thanks to our Outlook email users, who endured a less than stellar looking confirmation email - we've now updated these so they're on par with other email clients such as Gmail, making your attendee's emails clear and beautiful.
  • If you're looking to Sign Up with a new account, you'll also notice some light updates to the sign-up form to make it clearer and more legible.


September 21 - September 25

Mark this down in your diary 📓 This week we've been scratching our heads and tinkering around with our tickets and calendar functionality 📅


  • What day was that again? 🗓️ - Individual Ticket Types can now generate their own unique Add to Calendar links using date & time, and location overrides. This is great for those event series with multiple events running over several days.
  • Added a new Add to Calendar modal on the confirmation page and email for these new multi-date events.
  • Ticket types no longer have a sales start / end date option selected - to avoid confusion when looking at the ticket type settings. The nature has not been changed however; ticket sales will start when an event has been published, by default.
  • With the rising temps, Various bug fixes 🐞
September 14 - September 18

Ladies and Gentleman, please take your seats 🪑 The show is about to begin 🎭 This week was all about unleashing some exciting new features sure to warrant a standing ovation.


  • Smell that?... New seats... - We excitedly welcomed a new and gorgeous version of our Seat Maps tool. This new version adds enhanced navigation, seat map building, and ticket assigning features. We'll continue to roll out new additions and fixes to the Seat Map tool over the coming weeks and months too! Reach out to us to see how you might use it for your next venue event.
  • Fees with ease - We've added greater flexiblity to the fee structures for your event. Fees can now be split between you and the attendee. Per event, per ticket, fixed fee and payment fee ⚖️ Check it out on the Payments & Fees >> Settings page
  • Various bug fixes 🐞

August 31 - September 4

This week we focused on the gooey, feel-good stuff 🥰 offering new experiences to share and promote your event and importantly the great impact it's generating + some touch-ups on our tickets and reporting - hopefully, that also makes you feel good 😜


  • Shout it from the rooftops 📣 - Introducing the Promotional Hub! An easy way to share and promote your event and your partnership with Humanitix ;)
  • Track your social impact with an updated event Overview page which helps you see just what an amazing job your event is doing 🙏 - every ticket counts!
  • Consolidated the Digital ticket and Downloaded/PDF ticket into one ticket design - we previously had two! That definitely sparks joy! 💥
  • Attention Accountants 💲 - Make life a little easier for your finance dept by adding your GL code on the event payout invoice so they know where to allocate funds as they come out. Find this under the "Payments/Fees" > "Settings" page of your event.


August 24 - August 28

Is it too early for Spring cleaning? 🍃 We have been focused on tidying-up the platform for FREE events, improving reporting, and readying for our upcoming Mailchimp e-commerce integration (ooh baby!) 🧹


  • No longer sending invoices on confirmation email for FREE orders
  • Updated "Orders" report to include answers to organiser marketing opt-in question.
  • Updated "Attendees" report to show answers to the address question in separate columns
  • Bug fixes:
    • Some users reported errors loading Attendees report
    • Seating map locations not appearing on Global reports
August 17 - August 21

Previously, organisers could either choose to pass-on fees or absorb fees but there was little control beyond that. This update gives organisers ultimate control on how they would like to structure their fees.

  • Ability to split fees between organiser and attendee

August 3 - August 7

This week has seen some major improvments to how Event Series are managed. We have also released the ability for attendees to cancel/refund (if switched-on) which will save heaps of time for both organisers and their attendees.


  • Ability to limit the number of tickets per order
  • Added a “delete tour page” option when there was none before
  • Added a "recurring event" toggle in the event location field
  • Can now allow ticket buyers to refund their own tickets via their Edit Order link / Contact Organiser request form
  • New  “per order / per ticket” additional questions toggle

JULY 2020

July 27 - July 31

We have spent time giving organisers more clarity in our reporting and provided additional flexibility for multi-currency organisers amongst other things.


  • Updated Attendee reports for consistency when drawing these event-level and global-level
  • Default gateways can now be set per currency 
  • Updated “Order Messages” design and preview
  • Bug fixes 🐞:
    • Assigned tickets / App scanner

July 20 - July 24

Based on user feedback, we have put key info in more intuitive places. Also, our new Invoice Gateway Link allows organisers to switch on the invoicing gateway for a specific customer - saving lots of admin!


  • Moved Event URL to the Basic Information page
  • Allow attendees to pay-by-invoice via a unique access link
  • Can now preview final ticket prices on Ticket Types page

July 13 - July 17

Email Campaigns are such an integral part of running events - especially for online events! So we have made communicating with attendees easier than ever by improving both our platform tools and suite of integrations.


  • Various updates to emails
  • Updated Zapier attendee trigger
  • Soft launch of Mailchimp integration
  • Various bug fixes 🐞

JUNE 2020

June 8 - June 12

  • New Flexible-Pricing ticket option. Check out our snazzy guide HERE

MAY 2020

May 25 - May 29

  • Updates to Virtual Event Hub so content can be restricted by event date

May 11 - May 15

  • Added the Virtual Event hub 
  • Various bug fixes
    • Add to Calendar
    • Miscellaneous

APRIL 2020

April 13 - April 17

  • Added ability for organisers to provide Credit Vouchers 
  • Redesign of Confirmation Page
  • Various bug and styling fixes

MARCH 2020

March 16 - March 20

  • Facebook events can now be posted to multiple pages
  • Various bug fixes and improvements


February 24 - February 28

  • Updated Humanitix domain 


January 27 - January 31

  • Search improvements for multi-date events
  • Enabled reminders for customers using the Assign Tickets tool
  • Various bug fixes and UX updates
  • Updated LiveChat support 

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