I am running an event
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Getting started with Humanitix
Updating Your Bank Account
Creating a recurring schedule for your event
Quick start guide
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
COVID-19 - What are my options (as an event organiser)?
Frequently Asked Questions
How to set up notifications?
When will my event be paid out?
Why did I get a message "This event is yet to launch"?
How do I unpublish an event?
Something doesn't work? Try these tips!
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Creating and Using Templates
Collecting data and additional information from your attendees
Privacy - Public vs Private Event
How can I change the number of tickets people can buy?
Customising your event/ticket design
Ticket Resale & Risk-Free Name Changes
Managing VIPs coming to your event
Custom ticket date, time and location
Manage Session Capacities
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Why has my event not been paid out yet?
Setting up "Paid by invoice" as an alternative payment option
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Manage your online event content using Virtual Event Hub
Introducing: Promotional Hub
How can I showcase all of my events?
Using the Affiliate Tracking Link
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Hidden Tickets & Access Codes
Manage Orders & Attendees
I need to cancel and/or refund a ticket
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to cancel my event
I need to postpone my event
Can I delete my orders?
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
How to send calendar invites with your webinar links?
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Removing someone from the attendee/guest list
Apps & Integrations
Using the Humanitix App
Deprecated API V1 Documentation
Analysing Your Events' Traffic and MORE...
Setting up more integrations?
How to sell tickets on your own website?
Setting Up Facebook Integration
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
Navigating permissions and giving access to your team
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket/invoice?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Table of Contents
Updated by James Humpherson
With our Gift Card feature, customers can purchase vouchers for friends and family to be used at any of your events.
Selling your Gift Cards
1. Create a Gift Card page
Gift cards are purchased via a dedicated landing page which you can promote in addition to your events.
Click on the Promote tab on the top menu bar.
Select Gift Cards
Via the left-hand menu bar, select the Gift Cards page
Give your gift card page a name, provide your organisation / company / business name and insert your logo along with a short description, and hit SAVE
A URL will automatically be generated once your gift card page has been successfully saved.
Share this URL on your website, social media, newsletters - wherever you like!
Gift card pages are "live" by default, but can only be accessed via the direct URL link
2. Style your page
Click on the Styling tab.
Make your page your own by adding a banner image and your favourite colours
3. Create your Gift Cards
Select the Gift Cards tab on the left-hand side menu and click Create Gift Card
Enter your gift card details including:
- Gift Card name e.g. $50 Gold Card
- Which events this gift card be used for
- How long the gift card is valid for
- Your company name
- Quantity available
- Number of gift cards that can be used on each order
You can customise each gift card individually via the Styling tab
Buying and Using your gift cards
1. Choosing a Gift Card
Heading to your Gift Card page, customers can choose one, or multiple, gift cards
For each gift card, they will enter their recipient's details including name and email address
By clicking the See events link, a customer can see which events the gift card can be used towards.
2. Using a Gift Card
Gift card recipients will receive a confirmation email containing
- Their Gift Card number
- A link to eligible events
- instructions on how to use their gift card
Gift card numbers are applied in the Gift Card code field on the payments page during checkout
Resending gift card emails
You can resend the gift card order confirmation email as well as the offer email (which contains the gift card code) by following the steps below:
- Head over to
Reports > All Reports > Gift Cards;
- Locate the gift card order by Order ID or Name;
- When the search result is loaded, click the Order ID to see the order details;
Actions > Resend Tickets;