I am running an event
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Getting started with Humanitix
Quick start guide
Updating Your Bank Account
Creating a recurring schedule for your event
COVID-19 - What are my options (as an event organiser)?
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
Frequently Asked Questions
How to set up notifications?
When will my event be paid out?
Why did I get a message "This event is yet to launch"?
How do I unpublish an event?
Something doesn't work? Try these tips!
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Creating and Using Templates
Collecting data and additional information from your attendees
Privacy - Public vs Private Event
Managing VIPs coming to your event
Set up earlybird tickets and waterfall pricing
How can I change the number of tickets people can buy?
Customising your event/ticket design
Ticket Resale & Risk-Free Name Changes
Custom ticket date, time and location
Manage Session Capacities
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Why has my event not been paid out yet?
Setting up "Paid by invoice" as an alternative payment option
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Manage your online event content using Virtual Event Hub
Introducing: Promotional Hub
How can I showcase all of my events?
Using the Affiliate Tracking Link
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Hidden Tickets & Access Codes
Manage Orders & Attendees
I need to cancel and/or refund a ticket
I need to cancel my event
Removing someone from the attendee/guest list
Send calendar invites with your webinar links
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to postpone my event
Can I delete my orders?
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Apps & Integrations
Setting up more integrations?
Using the Humanitix App
Deprecated API V1 Documentation
Analysing Your Events' Traffic and MORE...
How to sell tickets on your own website?
Setting Up Facebook Integration
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
Navigating permissions and giving access to your team
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Table of Contents
Updated by Jeremy Tang
Apart from credit card payment, "Paid by invoice" offers a convenient way to allow your customers to go through the checkout and request an invoice to pay you directly.
1. Set up invoicing
Simply follow the steps below to set it up:
- On the top menu bar select events and select the event you wish to set up invoice gateway for;
- Go to Payments and Fees > Gateways;
- Select Set-up Humanitix Invoicing > Enable invoicing
- On the pop-up finish the setup with your payment details and click Save
2. Decide who can pay via invoice
You can choose the "pay by invoice" option to be public or private:
- If you want the invoice gateway to be available for everyone, make sure the toggle "Only allow invoices via a link" is OFF.
- If you want the invoice gateway to be hidden from the public but only available via a link, make sure the toggle "Only allow invoices via a link" is ON.
3. Send tickets after someone has transferred payment
When you confirm you have received the payment, all you need to do is to:
- Locate the invoice under Reports > Paid by invoice
- Click Actions > Mark as Paid
- You will be prompted to resend tickets for them to receive the tickets.
4. Amend items purchased via invoice
Follow the steps below if your customer wants to remove any items on the invoice they don't want to pay for:
- Locate the invoice under Reports > Paid by invoice
- Click Actions > Mark as paid
- Click Refund / Cancel tickets
- Check the ticket item you wish to remove and put in the right refund amount to adjust the total of the invoice;
- Uncheck the "Send refund confirmation email" box as this is not a refund per se so we don't want to confuse the customer;
- Once the refund/cancellation process is complete, click Actions > Remove invoice