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Updating Your Bank Account

Jeremy Tang Updated by Jeremy Tang

Always make sure you have the correct banking details linked to your events so you can get paid on time.

You will have to update the bank account yourself because we are not allowed nor able to change your banking details for security reasons.
Only the event owner/creator can change the bank account associated with the event

1. Adding a New Bank Account

  1. Go to Account > My account > Bank accounts;
  2. Add your banking details;
  3. Make sure it is set as default as well if you have multiple accounts (this will apply to all new events you create but not those previously created)
For New Zealand bank accounts, please make sure your account number has 16 digits. If your suffix only has 2 digits, simply add a "0" in front. For example, if your suffix is "22", make it "022".

2. Making Sure Your Event is Linked to the Correct Bank Account

  1. Now go to Events tab from the top menu bar and click into the event due for a payout
  2. Click Payments and Fees >> Settings and see if the right bank account has been selected

3. Locking your bank accounts

If you work with a team and wishes to lock the bank account(s) you've added so no one else can edit them, you can choose to do so.

Locking all the bank accounts you have added to your Humanitix account

  1. Go to Account > My account > Bank accounts;
  2. Click the "Lock" button;
  3. Put in instructions and click "Lock"
After you have locked your bank accounts, you will NOT be able to make any changes to your bank accounts, including adding, deleting or editing any. You will need to contact us to unlock them for you and we will follow the instructions you've provided as the protocol to unlock.

Locking the bank account associated with a particular event

  1. Go to Events tab from the top menu bar and click into the event;
  2. Click Payments and Fees >> Settings and click Lock Bank Accountand click "Save".
After locking the bank account associated with the event, no one else can change it other than you. However, as the event owner/creator, you can unlock at any time to switch to a different account.

How did we do?

Quick start guide

Creating a recurring schedule for your event

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