Customising the order confirmation email

Jeremy Tang Updated by Jeremy Tang

Each buyer will get an automated email confirmation upon each successful purchase.

We already have a beautiful template that includes all the critical information and it looks like this:

In addition, we allow you to add a custom message to this order confirmation email to include anything else the template hasn't covered.

To do this, simply follow these steps:

  1. Go to Events and select the event you'd like to customise this email for from the list of events;
  2. From the side menu bar that appears, head over to Design > Order Messages;
  3. The second tab Email message is where you put in the custom message to appear on an order confirmation email:
  4. Hit Save after you're done!
You can always click Preview to see how everything looks like ;)

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