I am running an event
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Getting started with Humanitix
Creating a recurring schedule for your event
Updating Your Bank Account
Quick start guide
Guide for organisers of post-iso events
Socially distanced seating maps
COVID-19 - What are my options (as an event organiser)?
Running an event across multiple dates?
Music Festivals & Events
Quick start guide for School Organisers
Conferences & Expos
Galas & Awards
Frequently Asked Questions
Setting up notifications for ticket sales
How do I unpublish an event?
Something doesn't work? Try these tips!
When will my event be paid out?
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Collecting data and additional information from your attendees
Creating and Using Templates
Privacy - Public vs Private Event
Ticket Resale & Risk-Free Name Changes
Managing VIPs coming to your event
How can I change the number of tickets people can buy?
Custom ticket date, time and location
Manage Session Capacities
Customising your event/ticket design
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Setting up "Paid by invoice" as an alternative payment option
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Introducing: Promotional Hub
Manage your online event content using Virtual Event Hub
How can I showcase all of my events?
Hidden Tickets & Access Codes
Using the Affiliate Tracking Link
Manage Orders & Attendees
Can I delete my orders?
I need to Refund / Cancel / Postpone my event
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
How to send calendar invites with your webinar links?
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
Checking In My Attendees
Removing someone from the attendee/guest list
Apps & Integrations
Setting up more integrations?
How to sell tickets on your own website?
Using the Humanitix App
Setting Up Facebook Integration
Analysing Your Events' Traffic and MORE...
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
Navigating permissions and giving access to your team
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
Where is my ticket/invoice?
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Table of Contents
Updated by Jeremy Tang
Thinking of selling gifts, souvenirs, merchandise, hampers, accommodations, etc? We'll get you sorted with our add-on feature! This will allow you to add an extra step during checkout after someone has selected their tickets.
Creating your add-ons
Follow the easy steps to:
- Go to "Promote >> Add-ons" from the top menu bar and click "Create add-on";
- Give your add-on a name and a short description;
- Select currency (this will affect which events the add-on can be applied to);
- Configure your add-on options:
You can skip "SKU" if you don't have any inventory management system.
- If your add-on doesn't have any variations (such as a book), simply put in a price and the quantity.
- If your add-on has further options, click "Add option". For example, if you are selling t-shirts that come in different sizes:
- Add an image to showcase your add-onThe cropping tool will restrict the image to be a 1:1 square. If your image can't fit into this ratio, you can use the Canva button instead to upload your image there.
- Select the event(s) your add-on is applied to. If it applies to all events, simply leave this field blank.You can further configure the add-on to be only applicable when someone has selected a certain ticket type.
Viewing/Editing your add-ons
After you have built your add-ons, they will appear in the same place in a table like this and you can easily edit them by clicking the add-on's name or the
Disabling and deleting your add-ons
If you wish to make an add-on instantly unavailable but don't want to lose the work...
- Switch OFF the "Enabled" toggle. This will disable the add-on but keep the record.
If you wish to permanently delete the add-on...
- Click the
binbutton. This will irreversibly get rid of the add-on and you will have to recreate it should you want it back.
Reporting your add-on sales
To see a high level sales of how many add-ons (or add-on options) have been sold, simply refer to the "Sold" column in the table above under "Promote >> Add-ons".
To see the breakdown of each add-on transaction, go to "Reports >> All reports >> Add-ons". You can see which event, date and order an add-on transaction is related to.