I am running an event
Need help now?
Getting started with Humanitix
Updating Your Bank Account
Creating a recurring schedule for your event
Quick start guide
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
COVID-19 - What are my options (as an event organiser)?
Frequently Asked Questions
Why did I get a message "This event is yet to launch"?
Setting up notifications for ticket sales
How do I unpublish an event?
Something doesn't work? Try these tips!
When will my event be paid out?
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Creating and Using Templates
Collecting data and additional information from your attendees
Privacy - Public vs Private Event
Ticket Resale & Risk-Free Name Changes
Managing VIPs coming to your event
How can I change the number of tickets people can buy?
Custom ticket date, time and location
Manage Session Capacities
Customising your event/ticket design
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Setting up "Paid by invoice" as an alternative payment option
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Introducing: Promotional Hub
Manage your online event content using Virtual Event Hub
How can I showcase all of my events?
Hidden Tickets & Access Codes
Using the Affiliate Tracking Link
Manage Orders & Attendees
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to cancel my event
I need to cancel and/or refund a ticket
I need to postpone my event
Can I delete my orders?
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
How to send calendar invites with your webinar links?
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Removing someone from the attendee/guest list
Apps & Integrations
Setting up more integrations?
Using the Humanitix App
Deprecated API V1 Documentation
How to sell tickets on your own website?
Setting Up Facebook Integration
Analysing Your Events' Traffic and MORE...
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
Navigating permissions and giving access to your team
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket/invoice?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Updated by Jeremy Tang
Yes, you can hide a ticket and decide who can see and purchase it with an 'Access Code'. Sounds like magic, right?
To do this, simply follow the 2 steps below:
1. Hiding a Ticket Type
- Once you've selected your event, head to "Tickets >> Ticket Types" from the left menu;
- Find or create the ticket types (How to create a ticket type?) you would like to hide and then click the "Settings" gear/cog-shaped icon to the right;
- Ensure the "Hidden" toggle is turned ON and select hide "Always";
- Click "Save".
2. Creating an Access Code
- Make sure you have selected your event from the "Events" tab and you can see a side menu bar on your left;
- From the side menu bar, head to "Promote" then "Access Codes";
- Click "Create Code", put in any code you want, for example: "VIPACCESS";
- Set code usage limits with "Quantity" (per ticket). If you don't want to set a limit, simply leave it blank;
- In the "Applies to" box, select the ticket type you just set hidden.
- Click "Save".
Ooh la la - now you can share the code or the URL to take these special people straight to the checkout page to access their tickets.
For example, if you want to create a list of access codes using individual email addresses, simply follow the steps below:
- Download the CSV example file;
- Open the file in Excel;
- In Column A under "code", delete the examples, and copy & paste all the email addresses;
- In Column B under "quantity", delete the examples, and put a number as the usage limit for the code (per ticket) - if there is no limit, simply leave it blank;
- Click "Choose file" to upload;
- In the "Applies to" box, select the ticket type you just set hidden;
- Click "Save".