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Email Campaigns

Jeremy Tang Updated by Jeremy Tang

We have a built-in easy-to-use email campaign tool so you can send a bulk email to your guests right from your Humanitix console.

Pro Tip: You can also schedule your campaign to be sent out at a certain time before/after your event.

Emails can be sent to:

Here are a few examples/pointers to give you an idea on what you can do with the "Email Campaigns" feature:

1. Send a reminder email

We have created a handy template for you, simply follow the steps below:

  1. From the top menu bar, head to Email Campaigns
  2. Click New Campaign
  3. Select New Reminder Email from the dropdown
  4. Review the template and customise it to suit your needs
If you have updated your venue location or event date, you can use the "@ViewTickets" link for people to access the latest ticket
If your event has a Seating Map, you can also include the "@ViewSeats" link in the email so that with one click people can review their seating locations.

2. Oops - I have forgotten to ask some questions from my attendees!

No worries - we've got you covered!

For example, if you forgot to set up any additional questions (see how here) or have added more additional questions, you can use email campaign to notify your buyers to update their information (e.g. names for a table, dietary requirements etc.)

  1. Follow Step 1 & 2 as above and select "New Blank Campaign"
  2. Fill out the details and in the "Message" box, use the "@EditOrderLink" smart code. Here is an example:
Hi @FirstName,We can't wait to see you at @EventName! To help our catering team prepare the right food and drink options for you, we will need you to tell us your dietary requirements. Please click here to @EditOrderLink (if you don't have any dietary requirements, please select "None").
Pro Tip: You can also attach a file along with the email campaign

3. Personalise your email campaigns

Apart from "@EditOrderLink", there are many other codes you can use to personalise your emails, such as "@ViewTickets" or "@ViewSeats".

All codes are case sensitive. It's best to copy the code as is right from where we provided so you get it right every time :)
All codes can be used in the "Subject" and/or "Message" field.

Here are all the codes available:

4. How long does it take for an email campaign to be sent?

Once an email campaign is sent, it can take up to 10 minutes to finish sending. Simply click the refresh button to see the latest update.

5. Can I see how many people have received the email campaign?

You can click the status button to see how many emails have been scheduled and/or sent for a campaign.

How did we do?

Can I delete my orders?

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