I am running an event
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Getting started with Humanitix
Creating a recurring schedule for your event
Updating Your Bank Account
Quick start guide
Guide for organisers of post-iso events
Socially distanced seating maps
COVID-19 - What are my options (as an event organiser)?
Running an event across multiple dates?
Music Festivals & Events
Quick start guide for School Organisers
Conferences & Expos
Galas & Awards
Frequently Asked Questions
Setting up notifications for ticket sales
How do I unpublish an event?
Something doesn't work? Try these tips!
When will my event be paid out?
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Collecting data and additional information from your attendees
Creating and Using Templates
Privacy - Public vs Private Event
Ticket Resale & Risk-Free Name Changes
Managing VIPs coming to your event
How can I change the number of tickets people can buy?
Custom ticket date, time and location
Manage Session Capacities
Customising your event/ticket design
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Setting up "Paid by invoice" as an alternative payment option
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Introducing: Promotional Hub
Manage your online event content using Virtual Event Hub
How can I showcase all of my events?
Hidden Tickets & Access Codes
Using the Affiliate Tracking Link
Manage Orders & Attendees
Can I delete my orders?
I need to Refund / Cancel / Postpone my event
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
How to send calendar invites with your webinar links?
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
Checking In My Attendees
Removing someone from the attendee/guest list
Apps & Integrations
Setting up more integrations?
How to sell tickets on your own website?
Using the Humanitix App
Setting Up Facebook Integration
Analysing Your Events' Traffic and MORE...
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
Navigating permissions and giving access to your team
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
Where is my ticket/invoice?
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Table of Contents
Updated by Jeremy Tang
We have a built-in easy-to-use email campaign tool so you can send a bulk email to your guests right from your Humanitix console.
Emails can be sent to:
- All ticket purchasers, ticket holders (if you have collected their email addresses using Additional Questions), or both;
- Certain ticket types; or,
- Specific orders
Here are a few examples/pointers to give you an idea on what you can do with the "Email Campaigns" feature:
1. Send a reminder email
We have created a handy template for you, simply follow the steps below:
- From the top menu bar, head to
New Reminder Emailfrom the dropdown
- Review the template and customise it to suit your needs
2. Oops - I have forgotten to ask some questions from my attendees!
No worries - we've got you covered!
For example, if you forgot to set up any additional questions (see how here) or have added more additional questions, you can use email campaign to notify your buyers to update their information (e.g. names for a table, dietary requirements etc.)
- Follow Step 1 & 2 as above and select "New Blank Campaign"
- Fill out the details and in the "Message" box, use the "@EditOrderLink" smart code. Here is an example:
Hi @FirstName,We can't wait to see you at @EventName! To help our catering team prepare the right food and drink options for you, we will need you to tell us your dietary requirements. Please click here to @EditOrderLink (if you don't have any dietary requirements, please select "None").
3. Personalise your email campaigns
Apart from "@EditOrderLink", there are many other codes you can use to personalise your emails, such as "@ViewTickets" or "@ViewSeats".
Here are all the codes available:
4. How long does it take for an email campaign to be sent?
Once an email campaign is sent, it can take up to 10 minutes to finish sending. Simply click the
refresh button to see the latest update.
5. Can I see how many people have received the email campaign?
You can click the status button to see how many emails have been scheduled and/or sent for a campaign.