What are "pending tickets"?

James Humpherson Updated by James Humpherson

Pending tickets

"Pending tickets" are tickets within orders that are undergoing the checkout process.

They might be in the middle of purchasing, or perhaps they've forgotten to finish.

Pending tickets will disappear automatically when either 1 of 2 things happen:

1. A buyer completes their checkout.

Or

2. The checkout time expires and the tickets are restocked (default is 20min).

Checkout timeout can be set between 11mins - 59mins via: Advanced > Settings

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