I am running an event
Need help now?
Getting started with Humanitix
Quick start guide
Updating Your Bank Account
Creating a recurring schedule for your event
COVID-19 - What are my options (as an event organiser)?
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
Frequently Asked Questions
How to set up notifications?
When will my event be paid out?
Why did I get a message "This event is yet to launch"?
How do I unpublish an event?
Something doesn't work? Try these tips!
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Creating and Using Templates
Collecting data and additional information from your attendees
Privacy - Public vs Private Event
Managing VIPs coming to your event
Set up earlybird tickets and waterfall pricing
How can I change the number of tickets people can buy?
Customising your event/ticket design
Ticket Resale & Risk-Free Name Changes
Custom ticket date, time and location
Manage Session Capacities
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Why has my event not been paid out yet?
Setting up "Paid by invoice" as an alternative payment option
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Manage your online event content using Virtual Event Hub
Introducing: Promotional Hub
How can I showcase all of my events?
Using the Affiliate Tracking Link
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Hidden Tickets & Access Codes
Manage Orders & Attendees
I need to cancel and/or refund a ticket
I need to cancel my event
Removing someone from the attendee/guest list
Send calendar invites with your webinar links
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to postpone my event
Can I delete my orders?
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Apps & Integrations
Setting up more integrations?
Using the Humanitix App
Deprecated API V1 Documentation
Analysing Your Events' Traffic and MORE...
How to sell tickets on your own website?
Setting Up Facebook Integration
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
Navigating permissions and giving access to your team
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Table of Contents
Updated by James Humpherson
We all know that 'Data is king'. We also know that you want to collect as much information as possible through the checkout process however the more questions asked, the greater the chance of customers dropping-off. With this in mind, we’ve designed a few neat tools to help you collect all that you need while maximising your sales and not risking any impatient purchasers.
Additional Questions - After Checkout
Additional Questions > Settings (cog)
This is perfect for all the 'nice to have' data collection. This way, you get a complete transaction and the customer can provide answers in their own time via:
- the Order Confirmation page (straight after the checkout)
- the Edit Order button in their confirmation email
- a reminder Email Campaign that you can set-up
Once additional questions have been setup, by clicking the cog, you’re able to open the advanced settings on that question.
Scroll down and you’ll find the ‘after checkout’ checkbox.
Once this is checked and saved, these questions will appear once the purchaser has finalised their purchase.
By default we collect the buyers first name, last name, email and mobile. Any questions additional to these can be asked once payment has been made. You may now ask, what if they don’t answer the information after purchasing? We’ve setup the 1-Click Ticket Manager and Email Campaigns tool to manage just this.
Note: For information on setting up basic Additional Questions, click here.
1-Click Ticket Manager
Post purchase, attendees have the ability to update key information on their order directly from the order confirmation email. On every order confirmation email received, there is a unique ‘Edit order’ button. With just one click, purchasers can update key information like dietary requirements and names of accompanying attendees.
Combining this tool with Email Campaigns (below) you’ll save countless hours chasing up attendees for essential information.
Email Campaigns Tool
Our easy-to-use email campaign tool allows you to bulk email purchasers right from your Humanitix console. This is a great tool for general comms however it also doubles as a powerful data collection tool.
Following on from the example above, if requiring key attendee information not provided during checkout, email campaigns can be used to prompt your buyers to update their information (e.g. names for a table, dietary requirements etc.) These campaigns can be setup from the top menu bar, by heading to "Comms >> Email Campaigns"
- Click "Create New Campaign"
- Populate details in the "Message" box, and use the "@EditOrderLink" smart link.
Here is an example:
We can't wait to see you at @EventName!
To help our catering team prepare the right food and drink options for you, we will need you to tell us your dietary requirements. Please click here to @EditOrderLink (if you don't have any dietary requirements, please select "None").
Note: for more information on Email Campaigns click here.
Assigned Tickets Tool [Advanced]
Advanced > Settings > Enable ticket assigning [turn on]
This allows the buyer to assign a ticket to an attendee in their group meaning the buyer doesn't need to know all the attendees info to process the transaction. Instead, they relinquish responsibility of the associated Additional Questions to the attendee.
The attendee will receive notification that a ticket has been purchased for them, however, they can't access the ticket until they fill-in all the Additional Questions first.