I have a question about an event

Want to know what's happening on the day?

Need to know what to bring?

Haven't received that online access link?

Humanitix is a self-service, events ticketing platform. We provide event hosts the tools to manage all aspects of their events and while we try to stay in the know, we can't know the in's and out's of the hundreds of events on our platform!

For all event and ticket-related enquiries, your event host is the best point of contact.

There are 3 ways where you can contact your event host:

Contact event host via your order confirmation email

  1. In your email inbox, search for emails sent from "order@humanitix.com"
  2. Click the Contact organiser button in your order confirmation email, as shown below:

Contact event host via the event listing page

  1. Find the event page where you bought your tickets
  2. Click the Contact organiser link towards bottom of the event listing page. Here's what it looks like:

Contact event host via Humanitix's support page

You can also use the buyer support page on our website.

Still no luck?

Although we may not have the answers for you, we can help you escalate if you are having trouble connecting to the event host. Reach out to us on:


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