I have a question about an event

Updated by Jeremy Tang

Want to know what's happening on the day?

Need to know what to bring?

Haven't received that online access link?

Humanitix is a self-service, events ticketing platform. We provide event hosts the tools to manage all aspects of their events and while we try to stay in the know, we can't know the in's and out's of the hundreds of events on our platform!

For all event and ticket-related enquiries, your event host is the best point of contact.

There are 2 ways where you can contact your event host:

1. Find your order confirmation email

  1. In your email inbox, search for emails sent from "order@humanitix.com"
  2. Click the Contact host button in your order confirmation email, as shown below:

2. Contact your event host via Humanitix's website

Can't find your email? No stress! You can contact your event host from our website by following the steps below:

  1. On the ticket buyer support page, search the event using the search bar;
  2. Select the event from the list of search results;
  3. On the event page, click the Contact host link towards the bottom of the event listing page. Here's what it looks like:

Still no luck?

Although we may not have the answers for you, we can help you escalate if you are having trouble connecting to the event host. Reach out to us on:

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