I am running an event
Need help now?
Getting started with Humanitix
Quick start guide
Updating Your Bank Account
Creating a recurring schedule for your event
Support resources
Event Guides
COVID-19 - What are my options (as an event organiser)?
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
Frequently Asked Questions
How to set up notifications?
When will my event be paid out?
Why did I get a message "This event is yet to launch"?
How do I unpublish an event?
Something doesn't work? Try these tips!
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Basic Information
Organiser Profile/Email
Creating and Using Templates
Collecting data and additional information from your attendees
Banner Image
Event Description
Privacy - Public vs Private Event
Tickets
Managing VIPs coming to your event
Set up earlybird tickets and waterfall pricing
How can I change the number of tickets people can buy?
Customising your event/ticket design
Ticket Resale & Risk-Free Name Changes
Grouped Capacity
Custom ticket date, time and location
Ticket types
Manage Session Capacities
Packaged Tickets
Ticket Groups
Checkout Options
Conditional Questions
How to hide the mobile question?
Add-ons (Upselling)
Customising the order confirmation email
Payouts and Payment Options
Payment Gateways
Why has my event not been paid out yet?
Setting up "Paid by invoice" as an alternative payment option
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Tip Fees
Donations & DGR (Tax Deductible) Receipts
Event Overview
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Manage your online event content using Virtual Event Hub
Introducing: Promotional Hub
How can I showcase all of my events?
Using the Affiliate Tracking Link
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Discount Codes
Gift Cards
Hidden Tickets & Access Codes
Manage Orders & Attendees
I need to cancel and/or refund a ticket
I need to cancel my event
Removing someone from the attendee/guest list
Send calendar invites with your webinar links
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to postpone my event
Email Campaigns
Can I delete my orders?
Waitlist
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Apps & Integrations
Salesforce Integration
Setting up more integrations?
API Documentation
Using the Humanitix App
Deprecated API V1 Documentation
Analysing Your Events' Traffic and MORE...
How to sell tickets on your own website?
Mailchimp integration
Setting Up Facebook Integration
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
My Team
Navigating permissions and giving access to your team
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
My Account
Seating Maps
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
About Humanitix
Table of Contents
- All Categories
- I am a ticket holder/purchaser
- I've got a question about the event I'm attending
I've got a question about the event I'm attending
Updated
by Jeremy Tang
Want to know what's happening on the day?
Need to know what to bring?
Haven't received that online access link?
Humanitix is a self-service, events ticketing platform. We provide organisers the tools to manage all aspects of their events and while we try to stay in the know (even attend) - we can't know the in's and out's of the hundreds of events on our platform!
For all event and ticket related enquiries, your event organiser is the best point of contact.
There are 3 ways where you can contact your event organiser:
Contact organiser via your order confirmation email
Search for emails sent from "orders@humanitix.com" and click the "Contact organiser" link in your order confirmation email, as shown below:
>> Email Version 1
>> Email Version 2:
Contact organiser via the event listing page
This is where you bought your tickets. Click the "Contact organiser" link at the bottom of the event listing page under Refund Policy. For example:
Contact organiser via Humanitix's support page
Alternatively, you can use the buyer support page on our website:
