How to partially pass on or absorb fees?

Jeremy Tang Updated by Jeremy Tang

Introducing "Split fees", a brand new way to split the fees between you (i.e. absorbing) and your ticket buyers (i.e. passing on) - What do "absorbing" and "passing on" mean?

1. What does split fees look like?

Before "Split fees" was available, on a standard AUD rate, for example, you were either absorbing all of the 4% + $0.99 or passing them onto your ticket buyers.

Now with "Split fees", you can choose to partially pass on or absorb both the fixed and the percentage portion of the fees e.g.:

  • Your customers pay for the $0.99;
  • You cover the 4%.

😎 How cool, right?

2. Set up split fees on an account-level

To set this up, simply follow the steps below:

  1. Go to "Account >> My Account >> Default payment settings"
  2. Select Split fees
    Account > My account > Default payment settings > Split fees

There are 3 components where you can make changes to:

When you change the percentage of either "Pass on" or "Absorb", you will see the other adapt to your input poportionately. For example, when you put 75% in the "Pass on" field, you will see "25%" auto-populated in the "Absorb" field.
  1. "Fixed fee" - this is the fixed fee applied to your tickets (charged per ticket).
  2. "Percentage fee" - this is the percentage fee applied to your orders (charged per transaction);
  3. "Payment fee" - this is only applicable to very few events. Simply ignore this if you don't have it set up with your account / event.
Not sure what is "Fixed fee" and "Percentage fee" are? Check out our website for standard/not-for-profit pricing for AUD events and for NZD events.

3. Split fees on an event-level

To set this up per event, follow the steps below:

  1. Select your event from the Events tab;
  2. Go to "Payments and Fees >> Settings";
  3. In Booking fees, select Per event >> Split fees.
"Split fees" only work on the entire event and is not available when you have selected "By ticket type" with your booking fees.

How did we do?

How to connect Stripe?

Setting up "Paid by invoice" as an alternative payment option

Contact