I have duplicate charges on my card
You may sometimes notice what looks like multiple charges on a successful order. Most likely, they are just pending charges, meaning you have NOT actually been charged multiple times. There are several reasons as to why this may have happened, including:
- A successful order is placed after an unsuccessful order.
- If you attempted to register but your charge was declined.
- If our system is unsuccessful in its attempt to collect the first payment, and then succeeds soon after. Creating what looks like two identical payments. But only one of the payments actually went through.
All of these are pending charges and is something that will automatically disappear within 2-7 business days when your bank or card company sees that the charge didn't go through. If the duplicate charge remains in your bank statement after 7 business days, please get in touch with us so we can investigate for you.