I am running an event
Need help now?
Getting started with Humanitix
Updating Your Bank Account
Creating a recurring schedule for your event
Quick start guide
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
COVID-19 - What are my options (as an event organiser)?
Frequently Asked Questions
Why did I get a message "This event is yet to launch"?
Setting up notifications for ticket sales
How do I unpublish an event?
Something doesn't work? Try these tips!
When will my event be paid out?
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Creating and Using Templates
Collecting data and additional information from your attendees
Privacy - Public vs Private Event
Ticket Resale & Risk-Free Name Changes
Managing VIPs coming to your event
How can I change the number of tickets people can buy?
Custom ticket date, time and location
Manage Session Capacities
Customising your event/ticket design
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Setting up "Paid by invoice" as an alternative payment option
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Introducing: Promotional Hub
Manage your online event content using Virtual Event Hub
How can I showcase all of my events?
Hidden Tickets & Access Codes
Using the Affiliate Tracking Link
Manage Orders & Attendees
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to cancel my event
I need to cancel and/or refund a ticket
I need to postpone my event
Can I delete my orders?
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
How to send calendar invites with your webinar links?
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Removing someone from the attendee/guest list
Apps & Integrations
Setting up more integrations?
Using the Humanitix App
Deprecated API V1 Documentation
How to sell tickets on your own website?
Setting Up Facebook Integration
Analysing Your Events' Traffic and MORE...
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
Navigating permissions and giving access to your team
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket/invoice?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Updated by James Humpherson
We're really sorry to hear that! 😥
We bet you've put alot of work into things already and we're here to help make the process as smooth and painless as possible.
First things to do when cancelling your event:
1. Stop sales via the actions menu button in the top right
2. Send an email campaign to notify your attendees of the cancellation/postponement
3. (optional) Include a note in your event description/title to communicate to prospective attendees that the event is cancelled via the Basic Information page
Options to consider when cancelling your event
A. Refund and cancel all attendees
B. Postpone the event to a new date
C.Transfer attendees to a new date or event
I need to cancel and refund my entire event…
Have lots of attendees?
Please reach out to us or raise a platform support request via live chat so we can process a bulk refund for you. This will save you the trouble of having to manually refund your orders one by one.
Have only a handful of attendees?
You can process refunds / cancellations for individual tickets and orders at anytime - no need to wait for us!
Check out our guide on cancelling/refunding tickets HERE
What about the booking fees charged?
Or, if you'd like to support us, you can also issue a partial refund and leave the booking fees with us if that's what you prefer.
Transfer attendees to a new event
Refunding and cancelling all tickets for an event - and prompting attendees to rebook - is often the most straightforward and easiest approach to handling an event cancellation, however, we understand this isn't always the right option for you. It may be worth reaching out to attendees to ask if they would prefer a refund, or, like to be issued a ticket for another event.
Do you have a new date or another event your attendees would be happy to attend? Use the following options to instead transfer attendees to a new event!
- Using our Bulk Upload tool you can generate new tickets for your current attendees to a new event.
Download the "Attendees" report for your event and copy + paste this data onto the file you'll use to bulk upload.
- Use our Ticket Swap feature to move an attendee to a new date or event in a few clicks.
You will need to process a new manual order in this case.