Why is my event/ticket sold out?
If your event or ticket is saying "sold out" when it shouldn't be the case, please check the following few things:
1. Have you enabled the "Waitlist" feature?
If you would like your event to go back to normal sales, simply follow the steps below:
- Check your ticket capacity in "Tickets >> Ticket Types" and make sure you have increased the ticket capacity so that enough tickets will become available for sale;
- Offer tickets to all the people on the waitlist so they know tickets have become available again;
- Disable waitlist by toggling off the feature in "Manage attendees >> Waitlist >> Waitlist settings".
2. Have you selected your event to "Show Sold Out"?
You may have accidentally done this without knowing. Simply check this by going to the ...
button next to the "Unpublish" button and click Hide Sold Out
to disable it.
3. Have you switched on the "Sold Out" override for the ticket type?
You may have accidentally done this without knowing. Simply check this by going to the Settings
button (cog-shape) next to the ticket type and toggle it off to disable it.
4. Check your "Total Event Capacity"
However, you might have put an incorrect number for your total event capacity without knowing. Simply go to "Tickets >> Ticket Types" to check this field. If you don't intend to put a cap on the number of people attending your event, simply make sure:
Total Event Capacity >= Combined Number of Each Ticket Type Capacity
5. Check your "Grouped Capacity" (if used)
If you have used this feature by mistake, simply delete the grouped capacities you have created by clicking the bin
button under "Action".
5. Check your "Ticket Capacity"
Simply check if you have entered the correct amount by going to "Tickets >> Ticket Types" (third column).