I am running an event
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Getting started with Humanitix
Updating Your Bank Account
Creating a recurring schedule for your event
Quick start guide
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
COVID-19 - What are my options (as an event organiser)?
Frequently Asked Questions
Why did I get a message "This event is yet to launch"?
Setting up notifications for ticket sales
How do I unpublish an event?
Something doesn't work? Try these tips!
When will my event be paid out?
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Creating and Using Templates
Collecting data and additional information from your attendees
Privacy - Public vs Private Event
Ticket Resale & Risk-Free Name Changes
Managing VIPs coming to your event
How can I change the number of tickets people can buy?
Custom ticket date, time and location
Manage Session Capacities
Customising your event/ticket design
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Setting up "Paid by invoice" as an alternative payment option
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Introducing: Promotional Hub
Manage your online event content using Virtual Event Hub
How can I showcase all of my events?
Hidden Tickets & Access Codes
Using the Affiliate Tracking Link
Manage Orders & Attendees
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to cancel my event
I need to cancel and/or refund a ticket
I need to postpone my event
Can I delete my orders?
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
How to send calendar invites with your webinar links?
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Removing someone from the attendee/guest list
Apps & Integrations
Setting up more integrations?
Using the Humanitix App
Deprecated API V1 Documentation
How to sell tickets on your own website?
Setting Up Facebook Integration
Analysing Your Events' Traffic and MORE...
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
Navigating permissions and giving access to your team
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket/invoice?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Updated by James Humpherson
How do NSW Discover vouchers work?
The NSW Government has launched Dine & Discover NSW to encourage the community to get out and about, to support dining, arts and recreation and stimulating spending in the economy.
All NSW residents aged 18 and over can apply for 4 x $25 vouchers, worth $100 in total.
Attendees can use their $25 Discover vouchers towards the purchase of certain events on Humanitix.
Check out the FAQs page on the Service NSW website
Vouchers should be treated like cash.
You as the organiser are paid the $25 in full along with your ticket sales.
Can attendees use NSW Discover Vouchers for my event?
Attendees can use Discover vouchers towards the payment of your event if:
1. Your event is not online
2. Your event is based in NSW
(Please note: Custom locations will not work. You must search for your event location using the Google maps plug-in on the Basic Information page of your event)
3. Your event is not using Stripe as your payment gateway
Do I need to provide Humanitix with any business info?
As part of our integration as long as your event fits the criteria above NSW Discover vouchers will automatically appear as a payment option on your event. You do not need to register any business information with us.
How do attendees get Discover vouchers?
Vouchers are available via the NSW Service app.
Users may be prompted to register through the app.
To learn more about applying for vouchers, check out the Service NSW FAQs page.
Vouchers are not provided through Humanitix or by event organisers.
How are vouchers used?
Dine vouchers are intended for dining in at restaurants, cafés, bars, wineries, pubs, or clubs.
Discover voucher codes can be applied at the payment stage of checkout just above the card payment details.
Only 1 voucher code may be used on a single order.
This $25 is deducted from the order total. The attendee must pay any amount outstanding (this includes any booking fee not covered by the $25 voucher)
Vouchers cannot be re-used, even if the total $25 balance is not used. The remaining balances of vouchers are void.
How can I let people know?
We've put together a handy social media post you can download and share to your channels to let your attendees know about this awesome opportunity.
Download the post HERE
Can I use my vouchers for events after June 30th 2021?
Yes! The vouchers are based off transaction date so as long as you use the voucher before the 30th of June you can use it for valid events after this date.