Get in Touch with Us - Organiser Support

Quick start guide

Updating Your Bank Account

Creating a recurring schedule for your event

Support resources

COVID-19 - What are my options (as an event organiser)?

Galas & Awards

Conferences & Expos

Music Festivals & Events

How to set up an event with multiple sessions or across multiple dates

Quick start guide for School Organisers

Guide for organisers of post-iso events

Socially distanced seating maps

How to set up notifications?

When will my event be paid out?

Why did I get a message "This event is yet to launch"?

How do I unpublish an event?

Something doesn't work? Try these tips!

Swapping a ticket to a new event or date

My attendees can't find their tickets. What can I do?

How do I collect information from my attendees?

Who pays the fees (passing on or absorbing)?

Why have my ticket sales ended?

Why is my event/ticket sold out?

How do I create a bundle deal?

When will my tickets go on sale?

Where do I set up the not-for-profit rate?

How do I issue complimentary/free tickets?

What about GST?

Organiser Profile/Email

Creating and Using Templates

Collecting data and additional information from your attendees

Banner Image

Event Description

Privacy - Public vs Private Event

Managing VIPs coming to your event

Set up earlybird tickets and waterfall pricing

How can I change the number of tickets people can buy?

Customising your event/ticket design

Ticket Resale & Risk-Free Name Changes

Grouped Capacity

Custom ticket date, time and location

Ticket types

Manage Session Capacities

Packaged Tickets

Ticket Groups

Conditional Questions

How to hide the mobile question?

Add-ons (Upselling)

Customising the order confirmation email

Payment Gateways

Why has my event not been paid out yet?

Setting up "Paid by invoice" as an alternative payment option

Adding a GL Code to your payout

Where is the payout receipt/statement?

How to connect Stripe?

How to partially pass on or absorb fees?

Tip Fees

Donations & DGR (Tax Deductible) Receipts

Can I delete my events?

What are "pending tickets"?

How to make your event accessible?

How do I duplicate/copy my event?

How do I change my event URL?

Manage your online event content using Virtual Event Hub

Introducing: Promotional Hub

How can I showcase all of my events?

Using the Affiliate Tracking Link

Adding 3rd party embeds to event pages

How do I communicate my event's impact?

Discount Codes

Gift Cards

Hidden Tickets & Access Codes

I need to cancel and/or refund a ticket

I need to cancel my event

Removing someone from the attendee/guest list

Send calendar invites with your webinar links

How do I add offline/manual ticket sales to Humanitix (such as cash sales)?

I need to postpone my event

Email Campaigns

Can I delete my orders?

Waitlist

Resending/Downloading tax invoice of ticket purchase

Allow attendees to refund and cancel their own tickets

Uploading a guest list / multiple attendees

Changing buyer details on the tax invoice (for online orders only)

How do I access all attendee information?

Checking In My Attendees

Salesforce Integration

Setting up more integrations?

API Documentation

Using the Humanitix App

Deprecated API V1 Documentation

Analysing Your Events' Traffic and MORE...

How to sell tickets on your own website?

Mailchimp integration

Setting Up Facebook Integration

How to run a digital event on Humanitix: Reach a global audience without needing a venue

Adding LinkedIn insight tags to your Google Tag Manager

Navigating permissions and giving access to your team

I have been shared full access permission from my colleague, but I can't see the event from my list of events?

Can I transfer my account to another one?

How can I change my account email or password?

Complete Guide to Building a Seating Map

Using Seating Maps for Your Event

Guest List & Name Badges