My attendees can't find their tickets. What can I do?

1. Check if they have entered the correct email address

Simply follow the steps below:

  1. Click into your event and on the left-hand side, go to "Orders / Refund >> Orders";
  2. Locate the order by searching for the Order ID;
  3. Click into the order and you will see their contact details;
  4. If you need to edit the order details, simply click "Actions >> Edit", update their details and hit "Save".

2. If email address is correct, resend the tickets

Simply follow the steps below:

  1. Click into your event and on the left-hand side, go to "Orders / Refund >> Orders";
  2. Locate the order by searching for the Order ID;
  3. Click "Actions >> Resend Tickets".
If for some reasons they are still not receiving the tickets after resending, ask for an alternative email address to be resent to.


How did we do?


Powered by HelpDocs