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My attendees can't find their tickets. What can I do?

Jeremy Tang Updated by Jeremy Tang

1. Check if they have entered the correct email address

Simply follow the steps below:

  1. Head over to Reports >> Orders from the top menu bar;
  2. Locate the order by searching for the Order ID, Name, or Email;
  3. Click the Order ID and you will see their contact details;
  4. If you need to edit the order details, simply click "Actions >> Edit", update their details and hit "Save".

2. If their email address is correct, resend the tickets

Simply follow the steps below:

  1. Head over to Reports >> Orders from the top menu bar;
  2. Locate the order by searching for the Order ID, Name, or Email;
  3. Click "Actions >> Resend Tickets".
If for some reasons they are still not receiving the tickets after resending, ask for an alternative email address to be resent to.

How did we do?

Swapping a ticket to a new event or date

How do I collect information from my attendees?

Contact