Why did I get charged a higher booking fee?

Updated 1 month ago by Jeremy Tang

There are two reasons why you may have been charged a higher booking fee than expected by Humanitix:

1. You paid using an American Express (Amex) card

As a buyer, if you paid with an Amex card at checkout, you will pay an additional charge on top of the order total. This is also known as an Amex Surcharge.

  • For AUD and NZD events, the Amex Surcharge is 1.1%.
  • For USD events, the Amex Surcharge is 1.5%.

2. You paid using PayPal

As a buyer, if you paid for your order through your PayPal account at checkout, you will pay an additional charge on top of the order total. This is also known as a PayPal Surcharge.

  • The PayPal surcharge is 1.5% across AUD, NZD and USD.


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