Why did I get charged a higher booking fee?
Updated 1 month ago
by
Jeremy Tang
There are two reasons why you may have been charged a higher booking fee than expected by Humanitix:
1. You paid using an American Express (Amex) card
As a buyer, if you paid with an Amex card at checkout, you will pay an additional charge on top of the order total. This is also known as an Amex Surcharge.
- For AUD and NZD events, the Amex Surcharge is 1.1%.
- For USD events, the Amex Surcharge is 1.5%.
2. You paid using PayPal
As a buyer, if you paid for your order through your PayPal account at checkout, you will pay an additional charge on top of the order total. This is also known as a PayPal Surcharge.
- The PayPal surcharge is 1.5% across AUD, NZD and USD.
