I am running an event
Need help now?
Getting started with Humanitix
Quick start guide
Updating Your Bank Account
Creating a recurring schedule for your event
COVID-19 - What are my options (as an event organiser)?
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
Frequently Asked Questions
How to set up notifications?
When will my event be paid out?
Why did I get a message "This event is yet to launch"?
How do I unpublish an event?
Something doesn't work? Try these tips!
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Creating and Using Templates
Collecting data and additional information from your attendees
Privacy - Public vs Private Event
Managing VIPs coming to your event
Set up earlybird tickets and waterfall pricing
How can I change the number of tickets people can buy?
Customising your event/ticket design
Ticket Resale & Risk-Free Name Changes
Custom ticket date, time and location
Manage Session Capacities
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Why has my event not been paid out yet?
Setting up "Paid by invoice" as an alternative payment option
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Manage your online event content using Virtual Event Hub
Introducing: Promotional Hub
How can I showcase all of my events?
Using the Affiliate Tracking Link
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Hidden Tickets & Access Codes
Manage Orders & Attendees
I need to cancel and/or refund a ticket
I need to cancel my event
Removing someone from the attendee/guest list
Send calendar invites with your webinar links
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to postpone my event
Can I delete my orders?
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Apps & Integrations
Setting up more integrations?
Using the Humanitix App
Deprecated API V1 Documentation
Analysing Your Events' Traffic and MORE...
How to sell tickets on your own website?
Setting Up Facebook Integration
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
Navigating permissions and giving access to your team
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Table of Contents
Updated by Jeremy Tang
Our powerful Mailchimp integration automatically creates and/or updates your Mailchimp contact records with enriched data from your Humanitix orders.
Rather than simply creating one Mailchimp Audience Member per Humanitix order, Humanitix syncs data to Mailchimp through their E-commerce Stores API. This adds contacts to Mailchimp with a richer set of data that can be linked back to the Humanitix order, and track customer activity over time.
As per Mailchimp’s recommendations you can choose a single Audience (sometimes referred to as List) to sync to.
Setting up Mailchimp
Head to "Account" on the top menu bar.
Click "Advanced" > "Integrations" > "Mailchimp"
We've also cheekily provided the link for you HERE
Follow the prompts to log into Mailchimp and connect your Humanitix account 🍌
The following table describes how Humanitix customer data is mapped to Mailchimp Members
Mailchimp's Personalised Merge Fields cheat sheet here
Getting Started with Tags on Mailchimp
Humanitix syncs every five minutes (subject to change). Users of the feature should be aware that it may take up to that duration for contacts to appear in Mailchimp.
What’s not synced?
- Additional Questions aren’t synced.
- Buyer Phone and Address fields aren’t synced.
- Add-ons aren’t synced.
- Gift Card orders aren’t synced.
Visual data mapping guide
A Organiser Name and Currency as a “Store” segmentation filter. https://mailchimp.com/help/getting-started-with-segments/
Event Name - Event Date available as a “Product Purchased” segmentation filter.
“Activity Feed” comprises the following data: Order Completed At, Order Name, Order Total, Order First Name, Order Last Name, Banner Image, Event Name - Event Date, Order Console URL, Event Console URL. Clicking the card navigates to the Event Overview page in the Humanitix console, clicking on the order name navigates to the order detail page.
Order totals tallied as Total revenue and Average order value, on the View Member page
Information like Event: Event Name showing as “Tags”. Tags are visible in multiple places including the Audience page.
Read more on segmenting on these data in Mailchimp’s docs: Segment an Audience by Purchase Activity
Subscription and Opt in
Please read Mailchimp's permission definitions: https://mailchimp.com/help/best-practices-for-e-commerce-subscribers/
When a customer checks “Keep me updated on the latest news, events, and exclusive offers from the event organiser” during checkout, this flags the order with “organiserMailListOptIn”. This is sent to Mailchimp as “opt in status” From the Mailchimp docs:
This value will never overwrite the opt-in status of a pre-existing Mailchimp list member, but will apply to list members that are added through the e-commerce API endpoints. Customers who don't opt in to your Mailchimp list will be added as Transactional members.
This means that we sync all order emails, but only those with organiserMailListOptIn set to true will be Subscribed.