Why are my tickets cancelled?

Updated 10 months ago by Jeremy Tang

1. You have requested a refund

More often than not, your tickets will be cancelled when a refund is issued to invalidate your purchase.

2. We have received a chargeback

Chargebacks happen when a cardholder disputes a charge with their bank. If a cardholder files a chargeback, our policy is to investigate and respond to all chargebacks on behalf of the organisers and as a result, your purchase will be invalidated and therefore the tickets will be cancelled.

3. Your ticket buyer has cancelled the ticket for you

If someone else bought the ticket on your behalf, your ticket might be cancelled if they have requested a refund or cancellation.

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