I am running an event
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Getting started with Humanitix
Updating Your Bank Account
Creating a recurring schedule for your event
Quick start guide
Galas & Awards
Conferences & Expos
Music Festivals & Events
How to set up an event with multiple sessions or across multiple dates
Quick start guide for School Organisers
Guide for organisers of post-iso events
Socially distanced seating maps
COVID-19 - What are my options (as an event organiser)?
Frequently Asked Questions
How to set up notifications?
When will my event be paid out?
Why did I get a message "This event is yet to launch"?
How do I unpublish an event?
Something doesn't work? Try these tips!
Swapping a ticket to a new event or date
My attendees can't find their tickets. What can I do?
How do I collect information from my attendees?
Who pays the fees (passing on or absorbing)?
Why have my ticket sales ended?
Why is my event/ticket sold out?
How do I create a bundle deal?
When will my tickets go on sale?
Where do I set up the not-for-profit rate?
How do I issue complimentary/free tickets?
What about GST?
Creating and Using Templates
Collecting data and additional information from your attendees
Privacy - Public vs Private Event
How can I change the number of tickets people can buy?
Customising your event/ticket design
Ticket Resale & Risk-Free Name Changes
Managing VIPs coming to your event
Custom ticket date, time and location
Manage Session Capacities
How to hide the mobile question?
Customising the order confirmation email
Payouts and Payment Options
Why has my event not been paid out yet?
Setting up "Paid by invoice" as an alternative payment option
Adding a GL Code to your payout
Where is the payout receipt/statement?
How to connect Stripe?
How to partially pass on or absorb fees?
Donations & DGR (Tax Deductible) Receipts
Can I delete my events?
What are "pending tickets"?
How to make your event accessible?
How do I duplicate/copy my event?
How do I change my event URL?
Invite & Promote
Manage your online event content using Virtual Event Hub
Introducing: Promotional Hub
How can I showcase all of my events?
Using the Affiliate Tracking Link
Adding 3rd party embeds to event pages
How do I communicate my event's impact?
Hidden Tickets & Access Codes
Manage Orders & Attendees
I need to cancel and/or refund a ticket
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
I need to cancel my event
I need to postpone my event
Can I delete my orders?
Resending/Downloading tax invoice of ticket purchase
Allow attendees to refund and cancel their own tickets
How to send calendar invites with your webinar links?
Uploading a guest list / multiple attendees
Changing buyer details on the tax invoice (for online orders only)
How do I access all attendee information?
Checking In My Attendees
Removing someone from the attendee/guest list
Apps & Integrations
Using the Humanitix App
Deprecated API V1 Documentation
Analysing Your Events' Traffic and MORE...
Setting up more integrations?
How to sell tickets on your own website?
Setting Up Facebook Integration
How to run a digital event on Humanitix: Reach a global audience without needing a venue
Adding LinkedIn insight tags to your Google Tag Manager
I have been shared full access permission from my colleague, but I can't see the event from my list of events?
Navigating permissions and giving access to your team
On the Day
NSW Discover Vouchers FAQ
I am a ticket holder/purchaser
Where is my ticket/invoice?
I am no longer attending my event. How can I request a refund?
I want to edit my order details (i.e. names on tickets)
I've got a question about the event I'm attending
I don't have a printed ticket and my phone lost/forgotten/dead!
Is my Ticket Purchase secure?
Can I buy tickets from a 3rd party and not on Humanitix?
How to get a tax invoice for your order
COVID-19 update for ticket buyers/holders
Why are my tickets cancelled?
I want to change my booking (to a different time/location/session)
What happens if I accidentally lose/change/delete my ticket?
Was my purchase successful?
Updated by Jeremy Tang
Help! My event is too popular. How do I use the waitlist feature?
What a great problem to have! However, we understand that with sold out events you don’t necessarily want to turn away everyone who didn’t manage to snatch up a ticket. You might want to collect people’s details in case there are any ticket cancellations, or keep them in the loop for your upcoming events - either way, you can give everyone a chance to enjoy your amazing event!
To enable the waitlist feature for your event:
- Click into your event, and go to "Manage Attendees >> Waitlist >> Waitlist Settings"
- Turn ON the “Enable waitlist” toggle
- Choose when you want the waitlist to be turned on:
- When the total event capacity has been reached; and/or
- When a specific ticket type in your event has been sold out.
- Choose which ticket types you want the waitlist for - leave blank if you want to enable waitlist for all ticket types for your event.
- If you want to limit the number of people signing up to the waitlist, enter a "Maximum waitlist size".
- You can also change how long is given for ticket purchasing once the waitlisted person has been offered ticket(s).
- Click “Save”.
Once the waitlist has been enabled, and people are joining the waitlist, you can view their details under "Manage Attendees >> Waitlist >> Manage Waitlist Settings".
- Offering tickets when they become available
When more tickets become available, you can manually offer tickets to waitlist attendees by selecting them on this Waitlist section.
When you are ready, go back to your waitlist and click “Offer tickets”. By looking at the "Status" column, you will be able to track the status of each offer on whether they have:
- been notified ("notified"),
- passed on the offer ("passed"),
- clicked on the offer ("interested"),
- bought tickets ("purchased") or
- let the offer expire ("expired").
- Removing people from waitlist
You can also remove them from the waitlist by selecting them and clicking “Remove from waitlist”.