I can't find my ticket/invoice
If you didn’t receive your tickets after your purchase or flat out just can't find them, try these:
- Make sure your email address is spelled correctly. If there is a typo, please contact the event organiser to correct this.
- Check your junk/spam folders. If you find the email there, mark it as “not spam” and save Humanitix’s email address (firstname.lastname@example.org) to your contacts to prevent it from happening in the future.
- Check your mail filters. Most email services provide filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere in your inbox.
- Check for third party filtering. If you use a company, corporate, or business email address, there may be other services in use that are blocking the message. Your company’s IT department or mail provider can confirm this and might need to whitelist @stripe.com to prevent it from happening in the future.
Getting Your Ticket/Invoice Resent
If you still can't find or have an issue receiving the email, you can message the event organiser requesting a resend of tickets - they can edit your email address, or use a new email address you provide and then resend tickets for you. You can contact them by heading to the event page, scrolling to the bottom and click “Contact Organiser”.