Where is my ticket?

You will receive your tickets and the tax invoice in an order confirmation email after you’ve purchased and paid for your tickets.

Re-send tickets

Can't be bothered to find the email? No problem! With just a few clicks, you can have your tickets resent to you:

  1. Visit humanitix.com and search for the event you are attending;
    For private events, visit the event page you originally bought your tickets from instead as you won't find it from the search.
  2. Select the event;
  3. Click Contact organiser;
  4. Select "Can't find my ticket/invoice" and fill out the form. Please make sure to provide the same email address you used to purchase the tickets.
  5. Click Submit.
    What to expect? If we can find a match for your email address, all tickets bought with that email will be re-sent to you.
    If we can't find a match, we will send an email to the event host so they can get back to you with your request.

I still can’t find any email…

If you didn’t receive your tickets after getting them re-sent:

  • Check that your email is correct. If not, contact the event host to update your email address.
  • Check your junk/spam folders. If you find the email there, mark it as “not spam” and save Humanitix’s email address (order@humanitix.com) to your contacts to prevent emails to be sent to spam.
  • ​Check your mail filters. Most email services provide filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere in your inbox.
  • Check for third-party filtering. If you use a company, corporate, or business email address, there may be other services in use that are blocking the message. Your company’s IT department or mail provider can confirm this and might need to whitelist @humanitix.com to prevent it from happening in the future.


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