Where is my ticket/invoice?

Jeremy Tang Updated by Jeremy Tang

You will receive your tickets and the tax invoice in an order confirmation email after you’ve purchased and paid for your tickets.

I can’t find any email…

If you didn’t receive your tickets after your purchase or just can't find them:

  • Check that your email is correct. If not, contact the event host to update your email address.
  • Check your junk/spam folders. If you find the email there, mark it as “not spam” and save Humanitix’s email address (order@humanitix.com) to your contacts to prevent emails to be sent to spam.
  • ​Check your mail filters. Most email services provide filtering options to help you sort and manage your inbox. Check to see if a filter might have redirected the email elsewhere in your inbox.
  • Check for third-party filtering. If you use a company, corporate, or business email address, there may be other services in use that are blocking the message. Your company’s IT department or mail provider can confirm this and might need to whitelist @humanitix.com to prevent it from happening in the future.

Can I have my tickets/tax invoice resent to me?

Absolutely! You can message the event host to have your tickets resent to you. How to contact the event host?

How did we do?

I am no longer attending my event. How can I request a refund?