I am a ticket holder/purchaser
Where is my ticket/invoice?
Once you’ve purchased your tickets, you will receive them in an order confirmation email with the tax invoice attached. If you didn’t receive your tickets after your purchase or flat out just can't f…
How to contact my event organiser?
Humanitix is a self-service, events ticketing platform. We provide organisers the tools to manage all aspects of their events. For all event and ticket related enquiries, your event organiser is the…
I am no longer attending my event. How can I request a refund?
Before you request a refund, please double check your event's refund policy as each event organiser may have different refund policies set out. You can find this information on the event page. Contac…
COVID-19 update for ticket buyers/holders
As the World Health Organization has announced that COVID-19 is a pandemic, we encourage you to follow and keep up-to-date with the advice and directions of government agencies – they make us all saf…
Why are my tickets cancelled?
1. You have requested a refund. More often than not, your tickets will be cancelled when a refund is issued to invalidate your purchase. 2. We have received a chargeback. Chargebacks happen when a ca…
How do I know if my ticket purchase is secure?
We use a PCR compliant gateway, and we at Humanitix do NOT store any credit card information. So we are 100% secure.
I want to change my booking (to a different time/location/session)
Ticket transfer is determined and managed by the event organiser Contact the event organiser with details of your order and request. How to contact my event organiser?
I want to edit my order details (i.e. names on tickets)
To clarify, you don't need an account with us to manage your bookings/tickets. Simply go to the confirmation email you have received and if you see a button called " Edit Order " then you’re able to…
How to get a tax invoice for your order
Attendees can print tax invoices from the order confirmation email received once tickets are purchased. Can’t find your tickets/confirmation email?
Purchasing from a 3rd Party, how do I check if it’s real?
Humanitix does not support tickets purchased via other websites or retailers. It is at your own risk that you trust any ticket not purchased directly from Humanitix
What happens if I accidentally lose/change/delete my ticket?
Tickets can be reissued to the ticket purchaser only, and we recommend you contact the event organiser directly ahead of the event day to do this. The tickets will be re-sent to the original email ad…
What happens if I forget my phone or my battery dies at the venue?
You will need some form of valid ID so that the staff can access your details through the Humanitix check-in app/system. You can give your order number & name which can be searched on the scanner.