I am a ticket holder/purchaser

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I am a ticket holder/purchaser

I want a refund

Before you request a refund, please double check your event's refund policy as each event host may have different refund policies set out. You can find this information on the event page. Contact you…

Updated 1 month ago by Jeremy Tang

Where is my ticket?

You will receive your tickets and the tax invoice in an order confirmation email after you’ve purchased and paid for your tickets. I can’t find any email…. If you didn’t receive your tickets after yo…

Updated 1 month ago by Jeremy Tang

I've got a question about the event I'm attending

Want to know what's happening on the day? Need to know what to bring? Haven't received that online access link? Humanitix is a self-service, events ticketing platform. We provide event hosts the tool…

Updated 1 month ago by Jeremy Tang

I want to make changes to my booking

You do NOT need an account with us to manage your booking. You may not be allowed to update your order by your event host. If that's the case, you will have to contact the event host for your request…

Updated 1 month ago by Jeremy Tang

I don't have a printed ticket and my phone lost/forgotten/dead!

Oh no! First of all we hope your phone is safe and you've locked in a ride home :) Carrying your ticket is the best way to get into your event - some organisers may accept nothing less - but you can…

Updated 1 year ago by Jeremy Tang

Is my Ticket Purchase secure?

We care about your data and your security ❤️ All our pages are HTTPS secure so you can feel confident moving around. We use a PCR compliant gateway, and we at Humanitix do NOT store your full credit…

Updated 1 year ago by Jeremy Tang

Can I buy tickets from a 3rd party and not on Humanitix?

Humanitix does not support tickets purchased via other websites or retailers unless otherwise advertised through trusted partners such as Tixel. It is at your own risk that you trust any ticket not p…

Updated 1 year ago by Jeremy Tang

How to get a tax invoice for your order

Tax Invoices are sent as a PDF attachment with your order confirmation emails and can be printed and downloaded. Invoices are not sent for free tickets. Can’t find your tickets/confirmation email?

Updated 1 year ago by James Humpherson

COVID-19 update for ticket buyers/holders

As the World Health Organization has announced that COVID-19 is a pandemic, we encourage you to follow and keep up-to-date with the advice and directions of government agencies – they make us all saf…

Updated 2 years ago by Jeremy Tang

Why are my tickets cancelled?

1. You have requested a refund. More often than not, your tickets will be cancelled when a refund is issued to invalidate your purchase. 2. We have received a chargeback. Chargebacks happen when a ca…

Updated 2 years ago by Jeremy Tang

I want to change my booking (to a different time/location/session)

Ticket transfer is determined and managed by the event organiser Contact the event organiser with details of your order and request. How to contact my event organiser?

Updated 2 years ago by Jeremy Tang

What happens if I accidentally lose/change/delete my ticket?

Tickets can be reissued to the ticket purchaser only, and we recommend you contact the event organiser directly ahead of the event day to do this. The tickets will be re-sent to the original email ad…

Updated 2 years ago by Jeremy Tang

Was my purchase successful?

Your order confirmation email and/or pdf ticket also serves as the receipt for your order. If you did not receive a confirmation email and money has been debited from your bank account, please check…

Updated 2 years ago by James Humpherson

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