I am a ticket holder/purchaser

​Where is my ticket/invoice?

You will receive your tickets and the tax invoice in an order confirmation email after you’ve purchased and paid for your tickets. I can’t find any email…. If you didn’t receive your tickets after yo…

Jeremy Tang
Updated 1 week ago by Jeremy Tang

​I am no longer attending my event. How can I request a refund?

Before you request a refund, please double check your event's refund policy as each event organiser may have different refund policies set out. You can find this information on the event page. Contac…

Jeremy Tang
Updated 3 months ago by Jeremy Tang

​I've got a question about the event I'm attending

Want to know what's happening on the day? Need to know what to bring? Haven't received that online access link? Humanitix is a self-service, events ticketing platform. We provide organisers the tools…

Jeremy Tang
Updated 7 months ago by Jeremy Tang

I want to edit my order details (i.e. names on tickets)

To clarify, you don't need an account with us to manage your bookings/tickets. Simply go to the confirmation email you have received and if you see a button called " Edit Order " then you’re able to…

Jeremy Tang
Updated 4 months ago by Jeremy Tang

I don't have a printed ticket and my phone lost/forgotten/dead!

Oh no! First of all we hope your phone is safe and you've locked in a ride home :) Carrying your ticket is the best way to get into your event - some organisers may accept nothing less - but you can…

Jeremy Tang
Updated 9 months ago by Jeremy Tang

Is my Ticket Purchase secure?

We care about your data and your security ❤️ All our pages are HTTPS secure so you can feel confident moving around. We use a PCR compliant gateway, and we at Humanitix do NOT store your full credit…

Jeremy Tang
Updated 9 months ago by Jeremy Tang

Can I buy tickets from a 3rd party and not on Humanitix?

Humanitix does not support tickets purchased via other websites or retailers unless otherwise advertised through trusted partners such as Tixel. It is at your own risk that you trust any ticket not p…

Jeremy Tang
Updated 9 months ago by Jeremy Tang

How to get a tax invoice for your order

Tax Invoices are sent as a PDF attachment with your order confirmation emails and can be printed and downloaded. Invoices are not sent for free tickets. Can’t find your tickets/confirmation email?

James Humpherson
Updated 9 months ago by James Humpherson

COVID-19 update for ticket buyers/holders

As the World Health Organization has announced that COVID-19 is a pandemic, we encourage you to follow and keep up-to-date with the advice and directions of government agencies – they make us all saf…

Jeremy Tang
Updated 1 year ago by Jeremy Tang

Why are my tickets cancelled?

1. You have requested a refund. More often than not, your tickets will be cancelled when a refund is issued to invalidate your purchase. 2. We have received a chargeback. Chargebacks happen when a ca…

Jeremy Tang
Updated 1 year ago by Jeremy Tang

I want to change my booking (to a different time/location/session)

Ticket transfer is determined and managed by the event organiser Contact the event organiser with details of your order and request. How to contact my event organiser?

Jeremy Tang
Updated 1 year ago by Jeremy Tang

What happens if I accidentally lose/change/delete my ticket?

Tickets can be reissued to the ticket purchaser only, and we recommend you contact the event organiser directly ahead of the event day to do this. The tickets will be re-sent to the original email ad…

Jeremy Tang
Updated 2 years ago by Jeremy Tang

Was my purchase successful?

Your order confirmation email and/or pdf ticket also serves as the receipt for your order. If you did not receive a confirmation email and money has been debited from your bank account, please check…

James Humpherson
Updated 2 years ago by James Humpherson

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