I am a ticket holder/purchaser

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I am a ticket holder/purchaser

I have a question about an event

Want to know what's happening on the day? Need to know what to bring? Haven't received that online access link? Humanitix is a self-service, events ticketing platform. We provide event hosts the tool…

Updated 1 week ago by Jeremy Tang

I want a refund

Before you request a refund, please double check your event's refund policy as each event host may have different refund policies set out. You can find this information on the event page. Contact you…

Updated 2 months ago by Jeremy Tang

Where is my ticket?

You will receive your tickets and the tax invoice in an order confirmation email after you’ve purchased and paid for your tickets. I can’t find any email…. If you didn’t receive your tickets after yo…

Updated 2 months ago by Jeremy Tang

Was my purchase successful?

Your order confirmation email and digital ticket serve as the receipt for your successful order. If you cannot locate your confirmation email and money has been debited from your bank account, please…

Updated 1 second ago by Jeremy Tang

I'm turning up at the event last minute and I don't have my ticket with me

Oops, we've all been there! Carrying your ticket is the best way to get into your event - some hosts may accept nothing less - but you can help prove who you are by carrying a valid form of ID so tha…

Updated 1 week ago by Jeremy Tang

Is my purchase on Humanitix secure?

We care about your data and your security ❤️ All our pages are HTTPS secure so you can feel confident moving around. We use a PCR compliant gateway, and we at Humanitix do NOT store your full credit…

Updated 1 week ago by Jeremy Tang

I want to update the details on my booking

You do NOT need an account with us to manage your booking. You may not be allowed to update your order by your event host. If that's the case, you will have to contact the event host for your request…

Updated 1 week ago by Jeremy Tang

I want to move my booking to a different session

Ticket transfer is determined and managed by the event organiser Contact the event organiser with details of your order and request. How to contact my event organiser?

Updated 1 week ago by Jeremy Tang

Can I buy tickets from a 3rd party and not on Humanitix?

Humanitix does not support tickets purchased via other websites or retailers unless otherwise advertised through trusted partners such as Tixel. It is at your own risk that you trust any ticket not p…

Updated 1 year ago by Jeremy Tang

How to get a tax invoice for your order

Tax Invoices are sent as a PDF attachment with your order confirmation emails and can be printed and downloaded. Invoices are not sent for free tickets. Can’t find your tickets/confirmation email?

Updated 1 year ago by James Humpherson

COVID-19 update for ticket buyers/holders

As the World Health Organization has announced that COVID-19 is a pandemic, we encourage you to follow and keep up-to-date with the advice and directions of government agencies – they make us all saf…

Updated 2 years ago by Jeremy Tang

Why are my tickets cancelled?

1. You have requested a refund. More often than not, your tickets will be cancelled when a refund is issued to invalidate your purchase. 2. We have received a chargeback. Chargebacks happen when a ca…

Updated 2 years ago by Jeremy Tang

What happens if I accidentally lose/change/delete my ticket?

Tickets can be reissued to the ticket purchaser only, and we recommend you contact the event organiser directly ahead of the event day to do this. The tickets will be re-sent to the original email ad…

Updated 2 years ago by Jeremy Tang

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