Frequently Asked Questions

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Frequently Asked Questions

When will my event be paid out?

Humanitix will transfer the ticket proceeds to your nominated bank account within 5 business days post your event’s completion. For events with recurring dates, each date (occurrence) will be paid ou…

Updated 1 month ago by Jeremy Tang

How do I collect information from my attendees?

1. Adding more questions for your attendees (such as name per ticket, dietary requirements, etc.). By default, we will collect the buyer’s first name, last name, email and mobile for every event. To…

Updated 2 months ago by Jeremy Tang

Someone has booked the wrong ticket/date/time. What do I do?

No drama. Take a breath and follow me, please :D. Your can correct the booking by cancelling the wrong ticket (without refunding the order) and creating a manual order (price will be $0) to issue the…

Updated 2 months ago by Jeremy Tang

How do I refund an order and/or cancel a ticket?

1. Refund Online Orders (paid via credit card). you can make refunds yourself by going into your event and clicking into Orders / Refunds >> Orders, locating the order which you want to refund then s…

Updated 6 months ago by Jeremy Tang

My attendees can't find their tickets. What can I do?

1. Check if they have entered the correct email address. Simply follow the steps below: Click into your event and on the left-hand side, go to " Orders / Refund >> Orders ";. Locate the order by sear…

Updated 6 months ago by Jeremy Tang

What about GST?

Note: Please consult with your tax advisor for advice regarding your tax obligations (GST) with respect to the collection of taxes from attendees on your ticket sales. Humanitix cannot provide any ta…

Updated 6 months ago by Jeremy Tang

Where do I set up the not-for-profit rate?

For charities and not-for-profits (NFPs) that are not our partner charities, we offer our platform at a significantly reduced rate of 50c + 2.5% for Australia or 30c + 3% for New Zealand (i nclusive…

Updated 1 week ago by Jeremy Tang

How do I give my team access to manage the event?

The My Team functionality gives organisers the ability to provide event access and management permissions to their team. Permissions can be issued across multiple events and span from full event acce…

Updated 1 week ago by Jeremy Tang

Who pays the fees (passing on or absorbing)?

1. Passing On Fees. By default, " Pass on fees " is selected and means fees will be added to the ticket price. With this option, your customers (ticket buyers) will be paying for the booking fees on…

Updated 1 week ago by Jeremy Tang

Can I transfer my account to another one?

Hang on.... If you are looking to have your team to share access to your events, you can utilise our My Team feature instead. To set it up, simply follow this guide. If you have decided to use anothe…

Updated 1 week ago by Jeremy Tang

How can I change my account email or password?

Changing Your Account Email. Unfortunately, it is not possible to change your account email for now :( However, if you have decided to use another email, you can sign up again here and send us a requ…

Updated 1 month ago by Jeremy Tang

How do I issue complimentary tickets?

Warning before You Proceed : You might oversell your event. Tickets manually allocated will take up and can also override ticket and event capacities. What are ticket and event capacities?. Issuing t…

Updated 2 months ago by Jeremy Tang

Can I view the invoice/ticket my attendee receives?

Yes you can do so by resending the order confirmation to yourself, which includes their invoice and the ticket(s). Simply follow the steps below: Go to " Orders " from the top menu bar and locate the…

Updated 4 months ago by Jeremy Tang

Can I be notified of ticket sales/orders?

Yes, absolutely! Simply do this: Head to " Advanced >> Settings " once you are inside your event. Toggle ON " BCC Order Emails ". Hit " Save ". Now you will receive an email for each order that has c…

Updated 4 months ago by Jeremy Tang

I have been shared full access permission from my colleague, but I can't see the event from my list of events?

It is very likely that the event you are looking for was a specific event access that was shared from the event owner to your colleague, which does not get passed on to you even when your colleague s…

Updated 4 months ago by Jeremy Tang

How do I create a bundle deal?

Want to be a promo king/queen for your event?. Learn these 2 tricks now.. With Packaged Tickets and Automatic Discount , you can easily create bundles to boost your ticket sales. You will need to set…

Updated 6 months ago by Jeremy Tang