Frequently Asked Questions
Something doesn't work? Try these tips!
Here are 3 ways to help you troubleshoot: 1. Check your browser. Please make sure you are using one of these browsers listed below. You can click the links to check your browser version and update if…
When will my event be paid out?
Humanitix will transfer the ticket proceeds to your nominated bank account within 5 business days post your event’s completion. For events with recurring dates, each date (occurrence) will be paid ou…
Swapping a ticket to a new event or date
You can correct the booking by using our brand new Swap feature! Please note: swapping does NOT transfer any financial value to the new ticket/order or manage any price difference. Therefore, if the…
My attendees can't find their tickets. What can I do?
1. Check if they have entered the correct email address. Simply follow the steps below: Head over to Reports >> Orders from the top menu bar;. Locate the order by searching for the Order ID, Name, or…
How do I collect information from my attendees?
1. Adding more questions for your attendees (such as dietary requirements, consent to photography, terms and conditions, etc.). By default, for each order, we will collect the buyer’s first name, las…
Who pays the fees (passing on or absorbing)?
1. Passing on fees. By default, " Pass on fees " is selected and means fees will be added to the ticket price. With this option, your customers (ticket buyers) will be paying for the booking fees on…
What about GST?
Note: Please consult with your tax advisor for advice regarding your tax obligations (GST) with respect to the collection of taxes from attendees on your ticket sales. Humanitix cannot provide any ta…
Why did I get a message "This event is yet to launch"?
If you are getting a message like this when you click on your Event URL, it means you haven't published your event yet so the Event URL is not activated. To publish your event, simply go back to wher…
Setting up notifications for ticket sales
You can set up 3 different notifications for your chosen emails: Attendee Enquiries. Event Payouts. Ticket sale notifications. Notifications for A SINGLE event. To set this up for an event: Head to E…
How do I unpublish an event?
To unpublish an event, open the event dashboard. You can find the event under the " Events " tab on the top menu bar. Click " Manage " Click " Unpublish " in the top right. What if the ticket button…
Why have my ticket sales ended?
By default, ticket sales end as soon as your event ends (based on the end date you have set for your event or a recurring date of your event). If your ticket sales have ended unexpectedly, it's likel…
Why is my event/ticket sold out?
If your event or ticket is saying "sold out" when it shouldn't be the case, please check the following few things: 1. Have you enabled the " Waitlist " feature?. Once a waitlist is triggered, it will…
How do I create a bundle deal?
With Packaged Tickets and Automatic Discount , you can easily create bundles to boost your ticket sales. You will need to set up some individual ticket types first before you can create any bundle. H…
When will my tickets go on sale?
By default, the ticket sales start and finish as your event does (after you have published your event). You can further restrict a ticket type to go on sale later or finish sale earlier by doing the…
Where do I set up the not-for-profit rate?
For charities and not-for-profits (NFPs) that are not our partner charities, we offer our platform at a significantly reduced rate, which we believe is the best value on the market (our effective cos…
How do I issue complimentary/free tickets?
Warning before You Proceed : You might oversell your event. Tickets manually allocated will take up and can also override ticket and event capacities. What are ticket and event capacities?. Issuing t…
