Payouts and Payment Options

​Payment Gateways

There are 4 different payment gateways, which can affect how your ticket buyers will pay for their purchase and/or how you will receive the payouts. After you have selected your event from " Events "…

Jeremy Tang
Updated 1 month ago by Jeremy Tang

Why has my event not been paid out yet?

We want you to get access to your ticket sales as fast as possible but there might be a few reasons why your event hasn't been paid out. Your details need to be confirmed. If this is the first event…

James Humpherson
Updated 1 month ago by James Humpherson

Setting up "Paid by invoice" as an alternative payment option

Apart from credit card payment, "Paid by invoice" offers a convenient way to allow your customers to go through the checkout and request an invoice to pay you directly. 1. Set up invoicing. Simply fo…

Jeremy Tang
Updated 2 months ago by Jeremy Tang

Adding a GL Code to your payout

What is a GL code?. A General Ledger code is a, usually, alpha-numeric code used by finance teams to categorise revenues coming into an account. GL codes are optional and are only used by organisatio…

James Humpherson
Updated 4 months ago by James Humpherson

Where is the payout receipt/statement?

You can find the payout receipt/statement in 2 ways: 1. Downloading your payout receipt in console. You can retrieve all the payout receipts now through " Reports >> Payouts " from the top menu bar.…

Jeremy Tang
Updated 4 months ago by Jeremy Tang

How to connect Stripe?

Connecting Stripe doesn't retrospectively affect the transactions that have occurred before ( How Stripe handles payouts? ). As Stripe is a third party payment gateway, there are extra costs associat…

Jeremy Tang
Updated 4 months ago by Jeremy Tang

How to partially pass on or absorb fees?

Introducing "Split fees", a brand new way to split the fees between you (i.e. absorbing) and your ticket buyers (i.e. passing on) - What do "absorbing" and "passing on" mean? 1. What does split fees…

Jeremy Tang
Updated 7 months ago by Jeremy Tang

Tip Fees

Who pays the booking fee? Having a hard time deciding, or want to just give your attendees the option? With the Tip Fees option, your attendees will have the power to support your cause by adding the…

James Humpherson
Updated 8 months ago by James Humpherson

Donations & DGR (Tax Deductible) Receipts

Fellow DGR friends (Humanitix is a registered DGR charity too), you are going to love this!. For a donation (gift/contribution) to be tax deductible, it must be made to an eligible DGR entity. To lea…

Jeremy Tang
Updated 2 years ago by Jeremy Tang