Manage Orders & Attendees
How do I add offline/manual ticket sales to Humanitix (such as cash sales)?
Yes! You can do so by creating a manual order. Simply follow the steps below: Select your event from " Events " from the top menu bar;. Go to " Orders / Refunds >> Orders ";. Click the " + New Manual…
I need to cancel my event
We're really sorry to hear that! 😥 We bet you've put alot of work into things already and we're here to help make the process as smooth and painless as possible. First things to do when cancelling yo…
I need to cancel and/or refund a ticket
What are my options?. Cancelling and refunding orders in Humanitix is very flexible 💪 Within each order we give you full control over which tickets can be cancelled and what amounts are refunded (inc…
I need to postpone my event
P ostpone your event:. (optional) Stop sales via the actions menu button in the top right to prevent further registrations until you decide on a new date or work out your next actions. Send an Email…
Email Campaigns
We have a built-in easy-to-use email campaign tool so you can send a bulk email to your guests right from your Humanitix console. Pro Tip: You can also schedule your campaign to be sent out at a cert…
Can I delete my orders?
Due to auditing standards, unfortunately, you will NOT be able to delete any orders successfully placed as we are required to keep all transaction records. f you have made any test orders or would li…
Waitlist
Help! My event is too popular. How do I use the waitlist feature?. What a great problem to have! However, we understand that with sold out events you don’t necessarily want to turn away everyone who…
Resending/Downloading tax invoice of ticket purchase
As the event organiser, you can resend the order confirmation to anyone (including yourself), which includes their invoice and the ticket(s). Simply follow the steps below: Go to Reports >> Orders fr…
Allow attendees to refund and cancel their own tickets
Make managing your event a breeze and create a seamless experience for your attendees by allowing them to refund and cancel their own tickets as part of our 1-click ticket manager ✨ Step one: Set you…
How to send calendar invites with your webinar links?
If you're unsure what type of calendar software your attendees are using, you can create links for each calendar type. Any.ics file will work for both Outlook and Apple Calendar users, and a Google c…
Uploading a guest list / multiple attendees
With the " Bulk Upload " feature, you can easily upload hundreds of attendees at once to your event. You will need to make sure that you have created the ticket type you would like to allocate your c…
Changing buyer details on the tax invoice (for online orders only)
For online orders, you can change the buyer's details on the tax invoice. For example, if they forgot to put in their business name and ABN, even after the transaction is complete. You can only chang…
How do I access all attendee information?
All the answers to these additional questions will appear in your attendees' report which can be easily exported in a CSV or PDF format. To download this report: Go to "Events" from the top menu bar…
Checking In My Attendees
We have designed not 1, not 2, but 3 different ways to check in your attendees to suit your event needs: Manual Check-in. You can print out an attendees list and manually check people in on a piece o…
Removing someone from the attendee/guest list
You can remove your attendees by cancelling their tickets ( you can do this with or without a refund ). Go to " Orders / Refunds >> Orders " when you've selected the event;. Find the problematic orde…
