Manage Orders & Attendees

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Refund and Cancellation

If you are going to cancel your event…. Please reach out to us so we can process a bulk full refund for you. This will save you the trouble having to manually refund your orders one by one. How to ca…

Updated 2 months ago by Jeremy Tang

Email Campaigns

We have built in an easy-to-use email campaign tool so you can send a bulk email right from your Humanitix console.. Pro Tip: You can also schedule your campaign to be sent out at a certain time befo…

Updated 21 minutes ago by Jeremy Tang

Resending/Downloading tax invoice of ticket purchase

As the event organiser, you can resend the order confirmation to anyone (including yourself), which includes their invoice and the ticket(s). Simply follow the steps below: Go to " Sales >> Orders "…

Updated 4 weeks ago by Jeremy Tang

Uploading a guest list / multiple attendees

With the " Bulk Upload " feature, you can easily upload hundreds of attendees at once to your event. You will need to make sure that you have created the ticket type you would like to allocate your c…

Updated 2 months ago by Jeremy Tang

Changing buyer details on the tax invoice (for online orders only)

For online orders, you can change the buyer's details on the tax invoice. For example, if they forgot to put in their business name and ABN, even after the transaction is complete. You can only chang…

Updated 2 months ago by Jeremy Tang

Waitlist

Help! My event is too popular. How do I use the waitlist feature?. What a great problem to have! However, we understand that with sold out events you don’t necessarily want to turn away everyone who…

Updated 2 months ago by Jeremy Tang

How do I access all attendee information?

All the answers to these additional questions will appear in your attendees' report which can be easily exported in a CSV or PDF format. To download this report: Go to "Events" from the top menu bar…

Updated 3 months ago by James Humpherson

How do I add offline/manual ticket sales to Humanitix (such as cash sales)?

Yes! You can do so by creating a manual order. Simply follow the steps below: Select your event from " Events " from the top menu bar;. Go to " Orders / Refunds >> Orders ";. Click the " + New Manual…

Updated 3 months ago by Jeremy Tang

Checking In My Attendees

We have designed not 1, not 2, but 3 different ways to check in your attendees to suit your event needs: Manual Check-in. You can print out an attendees list and manually check people in on a piece o…

Updated 3 months ago by Jeremy Tang

Removing someone from the attendee/guest list

You can remove your attendees by cancelling their tickets ( you can do this with or without a refund ). Go to " Orders / Refunds >> Orders " when you've selected the event;. Find the problematic orde…

Updated 3 months ago by Jeremy Tang