Manage Orders & Attendees

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I need to Refund / Cancel / Postpone my event

Some things to do when cancelling or postponing your event:. 1. Stop sales via the actions menu button in the top right 2. Send an Email Campaign to notify your attendees of the cancellation/postpone…

Updated 1 second ago by Jeremy Tang

Waitlist

Help! My event is too popular. How do I use the waitlist feature?. What a great problem to have! However, we understand that with sold out events you don’t necessarily want to turn away everyone who…

Updated 3 weeks ago by Jeremy Tang

Email Campaigns

We have a built-in easy-to-use email campaign tool so you can send a bulk email to your guests right from your Humanitix console. Pro Tip: You can also schedule your campaign to be sent out at a cert…

Updated 3 weeks ago by Jeremy Tang

Resending/Downloading tax invoice of ticket purchase

As the event organiser, you can resend the order confirmation to anyone (including yourself), which includes their invoice and the ticket(s). Simply follow the steps below: Go to Reports >> Orders fr…

Updated 3 months ago by Jeremy Tang

Allow attendees to refund and cancel their own tickets

Make managing your event a breeze and create a seamless experience for your attendees by allowing them to refund and cancel their own tickets as part of our 1-click ticket manager ✨ Step one: Set you…

Updated 6 months ago by James Humpherson

How to send calendar invites with your webinar links?

If you're unsure what type of calendar software your attendees are using, you can create links for each calendar type. Any.ics file will work for both Outlook and Apple Calendar users, and a Google c…

Updated 7 months ago by Jeremy Tang

Uploading a guest list / multiple attendees

With the " Bulk Upload " feature, you can easily upload hundreds of attendees at once to your event. You will need to make sure that you have created the ticket type you would like to allocate your c…

Updated 11 months ago by Jeremy Tang

Changing buyer details on the tax invoice (for online orders only)

For online orders, you can change the buyer's details on the tax invoice. For example, if they forgot to put in their business name and ABN, even after the transaction is complete. You can only chang…

Updated 11 months ago by Jeremy Tang

How do I access all attendee information?

All the answers to these additional questions will appear in your attendees' report which can be easily exported in a CSV or PDF format. To download this report: Go to "Events" from the top menu bar…

Updated 1 year ago by James Humpherson

How do I add offline/manual ticket sales to Humanitix (such as cash sales)?

Yes! You can do so by creating a manual order. Simply follow the steps below: Select your event from " Events " from the top menu bar;. Go to " Orders / Refunds >> Orders ";. Click the " + New Manual…

Updated 1 year ago by Jeremy Tang

Checking In My Attendees

We have designed not 1, not 2, but 3 different ways to check in your attendees to suit your event needs: Manual Check-in. You can print out an attendees list and manually check people in on a piece o…

Updated 1 year ago by Jeremy Tang

Removing someone from the attendee/guest list

You can remove your attendees by cancelling their tickets ( you can do this with or without a refund ). Go to " Orders / Refunds >> Orders " when you've selected the event;. Find the problematic orde…

Updated 1 year ago by Jeremy Tang

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